Tony and his wife, the owners, are wonderful people who are trying to make this hostel work. It's an old property, and no amount of patching and love can bring it up to modern standard. This is a low-budget place for low-budget travelers ... safe, clean, friendly, but not appealing or up-to-date. It is a 10-minute walk to downtown, 15 to the harbour. Fortunately, the nearest SkyBus stop is just a few of blocks away, well within reach while carrying your gear.||||The halls and common areas are covered in indoor-outdoor carpeting, the paint is peeling, the kitchen is small and dark. But the showers have plenty of hot water, the beds are clean, the linens fresh. Yes the towels are small, the bathrooms dark and poorly equipped, the staircase is steep and creaky, the common room table-tops are covered in plastic (like Saran-wrap, but industrial grade). But it is a friendly place.||||When we first arrived, we were dismayed at the decrepit building, and were convinced we'd made a mistake.||||But Tony and his wife went out of the way to make us feel at home -- so we feel conflicted -- it's hard to recommend this place, but at the same time, it provides safe and clean low-end accommodation, with lots of personal touches. So I guess it really depends on what you're looking for. We probably would not stay there again - but we also found it to be perfectly adequate as long as we kept our expectations in check.||||There was a school group on a holiday from Melbourne - and it was just right for those kids and their teachers and chaperones. And probably not bad for twenty-somethings looking for cheap lodging. Not so good for retirees traveling the world.||||And then there was a little issue with electrical - they had an electric heater plugged into a power strip -- something the Australian fire authorities were posting as a bad practice on posters in town.||||One other positive thing: right next door is an organic / cooperative grocery store with all kinds of high-quality food and some good produce. We particularly liked their...
Read moreTony and his wife, the owners, are wonderful people who are trying to make this hostel work. It's an old property, and no amount of patching and love can bring it up to modern standard. This is a low-budget place for low-budget travelers ... safe, clean, friendly, but not appealing or up-to-date. It is a 10-minute walk to downtown, 15 to the harbour. Fortunately, the nearest SkyBus stop is just a few of blocks away, well within reach while carrying your gear.||||The halls and common areas are covered in indoor-outdoor carpeting, the paint is peeling, the kitchen is small and dark. But the showers have plenty of hot water, the beds are clean, the linens fresh. Yes the towels are small, the bathrooms dark and poorly equipped, the staircase is steep and creaky, the common room table-tops are covered in plastic (like Saran-wrap, but industrial grade). But it is a friendly place.||||When we first arrived, we were dismayed at the decrepit building, and were convinced we'd made a mistake.||||But Tony and his wife went out of the way to make us feel at home -- so we feel conflicted -- it's hard to recommend this place, but at the same time, it provides safe and clean low-end accommodation, with lots of personal touches. So I guess it really depends on what you're looking for. We probably would not stay there again - but we also found it to be perfectly adequate as long as we kept our expectations in check.||||There was a school group on a holiday from Melbourne - and it was just right for those kids and their teachers and chaperones. And probably not bad for twenty-somethings looking for cheap lodging. Not so good for retirees traveling the world.||||And then there was a little issue with electrical - they had an electric heater plugged into a power strip -- something the Australian fire authorities were posting as a bad practice on posters in town.||||One other positive thing: right next door is an organic / cooperative grocery store with all kinds of high-quality food and some good produce. We particularly liked their...
Read moreMy expectations for this hotel were extremely low to begin with. I didn't book this accommodation because it looked fancy. At the end of the day, I only chose to stay here because it was cheap and located just around the corner from the venue I was attending a function at over the weekend. The staff were friendly upon check in and check out but took it upon themselves to charge my credit card for another guests accommodation as well as my own just because I happen to check in at the same time as them. My friend also booked a room at the hotel under his own name and on a completely separate booking. We checked in at the same time and checked out together. We didn't speak to anyone on checkout except for handing our keys over at the desk. The next day I see that I have been charged twice for my accommodation. After 3 calls over 2 days to the hotel and finally speaking with the Manager, he tried to tell me that my friend had pulled a swifty over his staff by telling them to charge his friends (me) credit card when they had trouble processing the payment on his. It turned out the issue was them entering his credit card number incorrectly. I know this to be rubbish because we both left the hotel at the same time and didn't speak to anyone about payment. The staff just assumed that they could charge my credit card for my friends accommodation because we were there at the same time regardless of the fact that we booked under different names and on completely different bookings. I wouldn't be so annoyed and angry if the staff had just contacted me prior to just taking the liberty of charging my card for someone else's...
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