Run by an Asian couple who really ought to go do a customer service course. They obviously don't drink coffee which is a serious error for a cafe selling primarily ...... coffee. I have a long black, so I forego milk and sugar to get the true taste of the coffee. At Vilicia, the taste is awful. Bitter to the extent that it tastes like acid. I had to have a mouthful of water after each sip of coffee. Barely ordered, sat down and drinking our coffee and the Asian lady comes over to tell us they will be shutting in 5 minutes (at 4:00pm). Why didn't she tell us when we handed over $14- for 2 coffees and...
Read more10/10/2024 9.30am Taking Order staff:- Me: one large Lattle and one soy milk latte She: we only do soy chai latte. Me: ok, i want normal Lattle and soy Lattle She: our chai is mixed by herbs, we only can do soy milk in chai Lattle. Me: ok, i don't Order chai lattle She: chai only in soy milk Me: i can't Order Lattle in soy milk? She: one soy chai Lattle Me: i said. I want a normal Lattle and one soy milk Lattle. She: u can't have this attitude with me. Me: 😌😌
Experience: floor staff is rude and bad attitude. No more this cafe even they are served in good...
Read moreAll attitude before service. Cashier just interested in issuing orders - order here, check in now, sit down. With all the civility of Frankenstein's monster. Coffee nothing to chirp about. Very noisy environment, all worn out, all designed it seems to keep the cattle moving in and out - - left disgusted, uncomfortable. Only Murdoch papers to read. Could be a takeaway in the far-flung suburbs, not what you expect to find on the main streets of a...
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