Köy Restaurant — Restaurant in Melbourne

Would not come back ever.

Every time I am in South Melbourne, we grab a Gozleme. I've dined here a few times post CoVid time and has no fault on the food but the service is non-existent from waitress to floor management, it overstated to say they have the ability to comprehend what customer service is. How he ( manager) got the job , I have no idea, but I guess that where you compare management from a $$$ restaurant vs $$.

Upon returning to the restaurant after 2 yrs reminds me why i didn't come back.

Along the strip of restaurant in South Melbourne markets are a rule where you cannot eat or even have food if it from different restaurant, even if this whole family spending hundreds eating at the same restaurant and ONE other person brings in one small food in ( with no clear marketing advertisement showing off another restaurant) is not tolerated.

This policy I understand if the restaurant is busy but today happens to be a dead in south Melbourne day, there were only three other table other than ours, as I sat with my paella packaging looked just like the Gozlemes, the manager sent a Asian waitress to ask us to leave even though my husband had ordered coffees, a meal and Gozleme. We ended up scoffing down out coffees and left.

Honestly, if they hire better floor management staff that has a business background with any scope of good customer service, they would have been flexible given the place was empty. They can go ahead and tell me their normal policy of " no outside food to be consumed" but given it's quiet, they'd be okay with it just for today, that could have resulted in a positive outcome and returning business.

You've lost a customer and I will certainly tell everyone...

Have been a regular customer for more than 5 years and absolutely love the food. The simple spinach and cheese gozleme is a solid lunch and is quite affordable when adding a drink, making it $15.00 a person.

However, it is time that I say that I have been burnt. The customer service is shockingly appalling. The lady whom served us was absolutely pathetic and horrible. From the moment we arrived, we were not served, only did we know to place our order when she gave us a cold stare. She was very successful in showing us that she was mad and did not want to put our two gozleme’s on the hot plate. As upset as she was, she did not get our order correct and missed our drinks. On requesting our drinks, she gaslighted us in front of all other customers in line into making us think we were trying to scam her when really she charged us less and got our order incorrect. She gave us the absolute worst attitude and raised her voice sarcastically, belittling us in front of others. I was startled as she made sarcastic jokes as we walked away.

Customer service is one aspect that I highly value. After this incident, I’m sad to say that I will no longer be supporting this business. I remain upset at these events and will source other amazing options at South...

Total disregard for COVID19 - DO NOT EAT HERE Only one waitress wore a mask, when management was asked why the rest were not, including the owner himself the excuses came thick and fast. A. It’s because we are serving outside, when it was pointed out the chef, the two other wait staff and himself are inside I got the next excuse. B. Oh the regulations changed. No they haven’t, Victoria has had a mask wearing requirement for many months and this hasn’t changed for restaurants. So I pointed out there were regular announcements made by the market management that EVERYONE is required to wear a mask, then the next excuse. C. Oh we aren’t part of the market, despite operating under the roof of South Melbourne market.

Total disregard for the health regulations, not impressed. I should also add when the young waitress was asked why she wasn’t wearing a mask the excuse was ‘it’s my first day’, then ‘I have a heart condition and I’ll die if I wear a mask’

The staff also made no attempt to shoo out the pigeons that kept wandering through...