Skip past this review if you don't care about gluten free food!

I'm just writing this in the hopes that whoever is in charge of that kitchen will take a moment to think about what I experienced today. I asked for the Halloumi burger on gluten free bread. I was told "we don't have a gluten free burger bun" I said, I don't mind about it not being a bun, just sliced gluten free bread (which I knew they had as it's advertised on the menu!) will be great!" I was told they'd have to "check with the kitchen if they can do that" and outright told NO. I don't know why. It's two slices of gluten free bread with halloumi burger ingredients in between.

Myself and my friends were really dumbfounded at this flat out refusal. I didn't want to embarrass myself or the waiter by asking "why" but I would have definitely appreciated an explanation. How numb in the feelings as a waiter or a chef do you have to be to not know to offer your customer at least a sorry or a "hey, the chef can't do that unfortunately for reasons x, y, z" in a situation like this. I've since racked my brain for a possible reason as to why that chef said no and only come up with two, both of which I can counter. So all in all I'm quite annoyed and the massive gluten free chip I already have on my shoulder (lol) has grown enormously. It's bothersome enough to not be able to eat some food that you would like to when eating out because it simply can't be made gluten free. It's also bothersome to on occasion be told 'oh damn we've run out of gluten free bread, sorry!" but to be told "NO" for no good reason (when there was gluten free sliced bread available because I ate it anyway on a different meal) is just totally infuriating and poor on the kitchen's behalf. ESPECIALLY for an establishment that offers so many lovely options for many different dietary requirements. And ESPECIALLY when that halloumi burger sounds so freakin good.

Perhaps this was the chef's pride talking, and they didn't want their "burger" item served as a "sandwich"... well... I don't care! I was willing to pay extra for gluten free bread to have my damn halloumi burger in GF sandwich form so I could enjoy it.

Perhaps there was some other ingredient on the halloumi burger that in fact wasn't gluten free and I couldn't tell from the menu? if so, it's amazing that the chef knew to not offer it on gluten free bread if it wouldn't fully be gluten free, but for the waiter not to bother to explain that to me, or the chef not to bother to explain that to the waiter shows really poor customer service skills by all. If this was the case and it was explained to me at the time of ordering, I could have made my own decision about moving on to a different option or simply removing that non-gluten free item.

Maybe the chef and team won't care about this review or maybe they will, I just want them to know that this experience didn't go unnoticed today and you've lost a future customer. It could have been handled with much more grace and consideration and that's the frustrating thing, more than not getting to try your delicious sounding halloumi burger.

The scrambled eggs I did have on gluten free bread were also really bland and under seasoned.

But the latte I had was AMAZING. Props to the barista!