Sushi Ten — Restaurant in Melbourne

It’s quite hard to write this review because I really liked this place. I was a regular customer until yesterday. I used to buy takeaway mostly, but yesterday, when my boyfriend and I decided to dining in here, we had the most horrible experience, I actually wanted to cry. We payed when we ordered the food and then went for some non-alcoholic beers to wait for our food, when we were drinking the beers, the chef came to me and started yelling at me because I had to payed for dollars for the BYO policy, I was aware what BYO means but I wasn’t aware that you have to pay for it, my partner and I don’t drink alcohol so we aren’t very familiar with this policy, so in my confusion I asked him why do we have to pay?, the chef answered very ironically “why?, why?, you know why! Policy, government policy, 2 dollars per beer! You don’t understand?” I was completely shocked because he was very upset, he makes us feel very uncomfortable, I looked at my boyfriend and he also was quite shocked. He told us “everybody knows that, but you!” He assumed that we knew that we have to payed the four dollars. I felt really bad because he was taking to me very rudely, I thought he was joking at the beginning because you cannot be so rude to someone that haven’t done anything to you, specially when is someone that goes to buy food takeaway at least once a week . I’m also a chef, I felt a huge lack of respect. I payed the four dollars with a bull of $5 and he’s wife, which is a very lovely person, refunded us the money for the food, and we left that place to never come back. I’ll ended up going home and cooked this delicious meal (photo below) when what I actually wanted was to eat someone else’s seasoning.

He doesn’t know how to treat his customers. I hope he can read this post, and I’ll recommend you Yukio (chef’a name) to seek help for your anger management issues or you could lose your business. I understand how much pressure we can have when we’re working but you never can treat a customer like that, you cannot assume that the customer knows everything, specially in a country where tourism is a very important part of our economy, also your customers pay your bills my friends, you always need customers, and returning customers aren’t easy to keep, here’s a clear example of it. Sadly never coming back, cero start...

Sushi Ten in Carlton, Melbourne is a game-changer! This unassuming sushi joint is serving up some of the most innovative and delicious Japanese cuisine I've ever had the pleasure of devouring. The Salmon Don is a must-try - a masterful creation that will redefine your expectations of sushi.

The salmon is sashimi-grade, with a tender texture and a subtle sweetness that pairs perfectly with the tangy yuzu sauce and the crunch of toasted sesame seeds. But the real magic happens when you add the spicy kick of the wasabi mayonnaise and the creamy richness of the avocado - it's a flavor bomb that will leave you wanting more.

The rice is cooked to perfection, with a subtle seasoning that enhances the natural flavors of the ingredients. And the presentation? Stunning! A vibrant, colorful dish that's almost too beautiful to eat (almost).

The service is top-notch, with friendly and knowledgeable staff who are passionate about sharing their love of sushi with the world. The atmosphere is cozy and intimate, with a modern and sleek decor that adds to the overall dining experience.

Sushi Ten, you've raised the bar for sushi in Melbourne. If you're a sushi lover, a food enthusiast, or just looking for a unique and delicious meal that will leave you feeling like you've discovered a hidden gem, look no further. Get yourself to Sushi Ten and taste the magic...

This place really struggles to create a smooth transaction for customers to get some “supposedly” good sushi. After seeing high ratings on Google, I decided to go out to this place for lunch after really craving some sushi.

Upon arrival I’m told its cash only. Really? Cash only in a time where cashless payments are the most preferred way to pay. No bank machine near by either I might add. Determined to get some sushi, I managed to acquire some cash from a bottle shop up the road. I then return to look at a menu with no visuals and then I’m told a portion of the items I want are not available.

As a User Experience designer, it seems clear to me that this place is literally telling it's walk-in customers to go to another Sushi place! They have made the simple task of buying sushi incredibly difficult & frustrating.

Positive reviews suggest you have good sushi, authentic etc. However buying it is problematic according to your negative reviews. So fix the customer experience element and your sales & reviews should improve. -Update your menu with some good photos to help customers better Identify what they want -Get a card payment machine for...