Triim — Restaurant in Melbourne

We should have been suspicious to find a table for seven people on a Saturday evening in a street where all the restaurants are full. The risotto verde gorgonzola was very disappointing because it did not taste gorgonzola. But we could all definitely feel a strong taste of garlic. A waiter suggests to us to choice the most expensive bottle of red wine, saying it was fantastic. Two of us were not able to finish their glasses, because it was really not a good wine. And finally, it is written on the menu and on the wall « no split bills ». But as our big table was in fact made with 3 tables, and the fact that we were colleagues and not friends, we asked if we could pay separately with Credit Cards. The guy became rude and aggressive. Even after one of us paid for all, he was still upset. As we are curious people we wanted to know where this « no split bill » comes from, as it is extremely unusual all around the world. He explained that if we all go to pay one by one to the cashier, we would block the corridor and make the job of the waiters difficult. It was a strange explanation, as he came to us with the Credit Card machine at our table, so nobody was standing up blocking the corridor, and also it was 9:15 pm, so the kitchen was already closed, and in consequences no food would be blocked. Happy to say that we will...

My husband and I went to have brunch (to finish our anniversary weekend )at Triim. We waited over half an hour after ordering for food and the coffees never arrived. I had just turned my head to ask a waiter if he could chase the coffees up when cold water poured all over me and my handbag sitting by my feet. Another waiter had knocked over a bottle of water on a shelf above me. I was distressed (which I thought was reasonable) and said “oh no! It’s gone all over my bag and my phone!’ to which the waiter replied, shouting at me “It was an accident no need to be rude” I’m quite obviously a cancer patient and not up to confrontation in my state. We had to ask for a cloth and the extremely rude waiter was aggressive and threatening, even asking my husband to meet him after his shift finished. I did something I’ve never done in my life. I walked out. I have no idea what the food was like. It looked average. Service would get zero stars if that was an option. I understand people make genuine errors and accidents happen but I expected an apology and an attempt to make it right. Not only did this not happen I was wrongly accused of being rude and no attempt was made to help me clean up my wet dress or soggy handbag. I didn’t feel safe having been shown...

Yesterday, my mother and I visited this restaurant and ordered lasagne, but it was not properly heated, merely lukewarm inside. We requested for it to be reheated, yet it took more than 20 minutes to be returned to our table, seemingly forgotten until I followed up. When it was finally brought back, it was still only warm, not hot. At that point, we simply asked for it to be packed instead.

However, my primary concern is the attitude of a particular staff member. When we requested the bill, we were met with abrupt, almost shouted responses. I was taken aback by the curtness, and when I did not immediately respond, the same curt remarks were repeated at me. Even while my mother was at the register paying, the staff member continued to address me in the same manner. Was this treatment due to the fact that we are not white? We are fully capable of communicating in English, and even if that were not the case, it would not justify being treated with any less respect than other guests.

While I have no intention of returning, I would appreciate a sincere apology. More importantly, I hope the establishment reflects on this incident and ensures that all patrons, regardless of background, are treated with the same level of respect and...