Oh!Matcha — Restaurant in Sydney

This is a drink slash Dessert Place inside the Regent Place Mall in the city. Keeping with the theme of the more, it is a Japanese themed green tea style dessert place. The claim the green tea powder comes from kagoshima which I don't know if it's a particularly famous place for that.

Good when you need a cold drink and nothing's open cuz it's good Friday. Apart from the milk-based drinks there are a few random desserts that seemed to be added on as time goes by.

The 'tiramisu' is a no go. It's just a tub of cream with a spoon full of azuki something inside and matcha powder on top. It looks interesting and even appetizing when you first see it. At over $10 it's both a rip off and a disappointment. Even the kids didn't want any. We couldn't finish it between 4 people.

The drinks were fine, but they could have been made by any shop. Not necessarily a specialist shop. I guess they didn't really claim to be a specialist.

In terms of the matcha it's not high quality stuff. Just regular grade stuff you would get in any shop. I'm not a great expert but when I visited specialty matcha places in Japan you could really tell the difference. For example the places near temples in Kyoto, or in Uji. Even the soft serve you should be able to tell. But there is no special excitement to this one. Doesn't mean it's bad it's just a regular place and you shouldn't expect too much.

I recommend you keep with the cold drinks and ignore the rest...

the young woman cashier with the short bob haircut came across unfriendly and like you were burdening her for purchasing something. the other two girls were nice.

i also asked for two matcha lattes and what i meant was the regular size but because i didn't state this, the server with the bob hair cut decided to put it in as large. i don't like this type of deceiving behaviour because you could've asked.

She did ask whether i wanted six or eight takoyaki balls when i ordered them so clearly she knows the difference between sizes and the need to clarify.

she also didn't seem happy when i requested my receipt, which should be part of the transaction anyway but i'm in the habit of asking because a lot of the time, cashiers don't hand it to you automatically.

this place is known for its japanese drinks, icecream and snacks, however unfortunately it doesn't come with that world-famous and effortless polite japanese customer service regarding the chick with the bob haircut only.

my matcha latte also had clumps of matcha in it which was unpleasant to taste when i was nearing the bottom of my drink. this means it wasn't whisked properly.

probably won't be back. i need to find another matcha place with more friendly customer service because it's unpleasant to encounter angry customer service people who are bitter about something and want to take...

I had a disappointing experience with the customer service during my first visit to the shop last night. I ordered through the QR code at my table, which included a table number, so I assumed the order would be brought directly to me. Unfortunately, I didn’t realize there was a screen displaying order numbers, as I was seated facing away from it and only noticed it later.

As a result, my ice cream sat out for more than 10 minutes without anyone notifying me, and both items melted. While I acknowledge that I could have paid more attention to the surroundings and noted my order number, it was my first visit, and I assumed the system would account for the table number when delivering the order.

What was particularly frustrating was the lack of initiative or consideration from the staff. No one checked which table the order belonged to, nor did they alert me that my order had been sitting out. I paid $22 for 2 ice creams with add-ons but ended up with a soup-like dessert.

To make matters worse, when I raised my concerns, the team leader was extremely dismissive, showing no sympathy and insisting the issue was entirely my fault. A little understanding and better communication from the staff could have made a big difference in...