Meriton Suites Pitt Street, Sydney — Hotel in Sydney

Pros: great location around the corner from QVB, Town hall and Chinatown. Basically walk anywhere. spacious apartment with plenty of room for 4 people. Great views from the 43rd floor as well.

Cons: checking in pretty chaotic as there were lots of people either waiting for rooms or checking in. Was told that the room would be ready in 5 mins which is fine but finally got room keys after 20 mins. It was obvious that the room wasn’t ready when we arrived and housekeeping rushed to have it done. inside the apartment there were dirty mirrors, the fridge kept leaking water, one of the toilets kept leaking water as well, ants inside the kitchen area. It just felt like the place wasn’t cleaned properly as they rushed to get it ready for us. Could be due to the lifts not working properly. only 2 of 3 lifts working and sometimes only 1 operational. Had an instance where I called a lift to go down and the lift stated there was a 10 minute wait. Waited for 10 mins but still no lift so called the lift again but now a message popped up saying no lift could be allocated. Called reception who had to send up a lift. Took 20 minutes to get on a lift from my floor! there is very little sound insulation inside the apartments. staff constantly opening doors, cabinets outside can be easily heard. Front door to apartment closes with a huge bang if you forget to close it softly. HOWEVER all the above is nothing compared to the service this place provides. Some staff members need a refresh on customer service. There was one instance where i called to ask for some ice. Guy who answered said no problem will send some up right away. Waited 15 mins then called again and a different lady said it will be sent up right away again. Waited another 20 mins and called once again. No answer so we have up and left as we had to go out. On the way down asked the guy who originally answered what happened and instead of apologising for the delay and inconvenience, he made excuses saying the ice maker was broken and he tried calling me 3 mins ago. I mean if the ice maker was broken could he not have told me sooner? When asked this question he again gave an excuse saying housekeeping did not tell him it was broken. Either there are some serious communication problems between reception and housekeeping or they are severely short staffed. Second instance was when I called reception to ask for towels and some water. Same guy who answered when I asked for ice again told me it would be sent up right away. Again 15 mins later I called to ask how much longer and was told it should be there but if it’s not he will send it up right away. Another 15 mins go by so I call again and get told the same thing. Eventually 40 mins after my initial call the front desk guy comes up with water. When I asked where the towels were he again made excuses saying he thought the towels were already sent. I mean do the front desk and housekeeping talk to each other? After a full hour of waiting finally housekeeping bring up the towels but even then it’s a mess. Front desk called to say housekeeping is at my door with the towels so I’m thinking they will come soon. A few minutes go by and front desk calls the room again and says why am I not opening the door for housekeeping? I told them no one knocked on the door and was told that housekeeping are not allowed to knock on guests doors. I mean what the hell? I’ve heard of excuses but this one takes the cake. How are we supposed to know when housekeeping arrives if they are not allowed to knock? Third instance is when someone from front desk called towards the end of my stay to ask if I had any feedback or issues. I told her yes and explained my issues. She apologised which was nice and said she will talk to the manager to see what they can do. After a while she came up to the room and offered a bottle of wine which I declined. I told her we were paying $800 a night to stay here felt treated worse than a $200 place. She stated again she will talk to the manager and get back to me but have...

BUSINESS TRAVELLERS AVOID. Wifi Is terrible. Network is not secured, wifi is intermittent. No wifi at all in bedroom or bathroom. Can't even send a text.

With this terrible non-secured wifi, My account was shut and transactions were denied because of "suspicious network". Caused a huge ruckus because of terrible wifi.

You need to call reception for toothbrush, etc as it's not provided. But they take 1-2hours to finally deliver your request of toothbrush / detergent. It takes so long you'd have finished showering and fallen asleep then they come knocking on your door. Room is old and cupboards dirty with dust. Blanket is dirty and used. Bedsheet is stained. Sofa is stained. Cutlery drawer can't close. Bathtub is permeantly stained No toothbrush / toothpaste Bedroom curtain are not blackout blinds, hard to fall asleep

Has a beautiful hotel lobby but actual rooms are old and tired.

I stayed for 10 nights. Night reception service is especially terrible. I asked reception which direction a busstop 2mins walk away is, night reception guy nonchalantly said "you need to look at it on the map yourself" and continue watching Korean drama on his phone.

When I ask the reception for towel/supplies, night reception attitude sounds so done and annoyed even though I am only asking for one item every 1-2days.

Maybe a 3 star hotel but Definitely not a 5* hotel of 270/night without room service.

Update: Great service from staff, but in-room hygiene and construction noise was bad.

Front desk lady with long black hair, olive skin and black lip liner was amazing. She patiently took down my in room requests and was prompt in getting the items i needed. She was also very patient, caring and thoughtful, helping me with my luggage and offering water.

Friendly indian male staff was very helpful and offered tourist information while helping with my luggage. Thank you.

There is ongoing very loud construction that starts from 8pm-4am, making it impossible to sleep. Thankfully another Indian male staff who just joined 2 weeks ago promptly helped me do a room change to a much quieter room with great attitude. I appreciate it.

Room cleaning and maintenance could do much better though: both rooms had multiple balls of hair on the floor, carpet, toilet and even multiple strands of hair and strong perfume smell on the pillows and bedsheet. Bedsheet also had stains. Made me wonder if they actually changed the bedsheet from the previous guest. Dryer was spoilt and aircon/heater was extremely loud, had to switch it off. Shower cap from previous guest was also hanging in plain sight in the toilet. Kitchen counter was full of oil stains and TV console shelve was covered in dust. Only old bath towels and 1 hand towel. No face towels, sadly.

Overall, the great in-person customer service from the staff saved the day, in spite of the otherwise disappointing hygiene of the room and loud...

“Still waiting for AUD 3,351.73 refund after more than 3 weeks. Extremely unprofessional and unacceptable service. I will escalate this further if no resolution is made.” — Please HELP!!!

Dear Meriton Pitt Street Management,

I am writing to express my deep disappointment and frustration regarding the unprofessional handling of my recent stay and payment issue at your property.

I stayed at Meriton Pitt Street for 4 nights with a total room charge of AUD 2,816, including GST of AUD 535. Initially, I intended to pay via bank transfer, as I have an Australian bank account, which would help me avoid currency conversion fees and international credit card charges. I was informed by your staff that this was acceptable, especially since it was a Friday and the transfer would likely clear by Tuesday. I was still asked to pay a credit card first deposit of AUD 2,263.97, which was charged on 11 July.

That same night, I was told I would receive the transfer details via email, and I immediately transferred AUD 3,297, covering the entire stay in full.

However, upon check-in via Booking.com, I was shocked to find that the room I received was completely different from the photos and room type shown on your listing. I raised a complaint the next day and requested to be moved to the correct room. The change was only made on Day 3 of my stay — which was already too late and not acceptable.

On the third night, I was locked out of my room, with the front desk claiming that I had to settle the balance — despite the fact that I had already submitted the bank transfer receipt. I was not allowed to access my room unless I paid again, so I was forced to swipe my credit card for AUD 1,087.76 with the promise that this amount would be refunded automatically once the bank transfer was received.

To this day, 1st August, I have still not received my refund.

I have already left Australia and am currently in my home country, and I find it extremely difficult and exhausting to follow up via email repeatedly — especially when your responses are vague and dismissive. This is not a small amount of money; the total in question is AUD 3,351.73, and the way this has been handled is unacceptable for a brand like Meriton.

I kindly urge you to take immediate action on this matter and process my refund without further delay. I am attaching the relevant receipts and documentation again, and I expect a clear update and confirmation within the next few days.

My booking...