Oporto - Sydney Olympic Park — Restaurant in Sydney

WORST OPORTO EVERRR!!!

Where am I going to start from? Very rude staff, liars, and they are nothing like any other oporto!!!

I wish if I can get the Oporto main office email address so I can report them!!

Briefly,

You walk-in to this place and you see this rude Indian lady standing there, she is always upset, never smiles, and gives attitude to every person. You ask her for something, she does something else.

Last time I went there, I was ordering my usual, and I was asking the lady on the counter (it was the Hijabi lady), if I can add Prego sauce to my burger. She was like "of course you can! however, it is extra $1 to add sauce". I was SOO confused and asked her if she means that anytime I add sauce I have to pay extra $1 and she said "Yes". I said to her don't worry, I will go to Maccas as no one can afford Oporto anymore.

Two days ago, I went to my favourite Oporto in Auburn, and I want it to test out and see what she says if I add sauce to my burger, and she was very happy to do so. When it was the time to pay I asked her if she charged me for the sauce and she said "we never charge for extra sauce inside the burger".

I mean like "come onnn!!!" are they for real? you go to support the locals here in Olympic Park (as I live in the area), but they don't want you to support them!!! No wonder why they are always empty and their place is dead!!!!

You pay for extra cheese and chilli on your chips, they take your money and not add anything!!!!! Auburn team will drown your chips with extra cheese!!

Miserable people and I really suggest if you can't be bothered to drive to Auburn, have Maccas...

Absolutely horrible experience. Me and my friend walked in at mid-day, and were served by what seemed to be an older staff member. I asked for a small chips, to which my friend who works at a different Oporto said very loudly “they don’t do small chips, only regular”. I then said to the employee “a regular chips then please”. I quite literally said everything else BUT A LARGE CHIPS. My friend then tries to order her meal after me, the lady then says they couldn’t make that meal because they weren’t doing the full menu today or something like that, which is just stupid. I then look at the screen and saw that the absolute air head of an employee charged me a for a large chips. Honestly, it would have been so fine if it wasn’t for her reaction. I simply asked “Oh sorry, I asked for a small chips not a large, how come I’ve been charged for a large?”. She then said in the snarkiest voice “As I explained to you earlier, we’re only serving half the menu today”, which by the way I’m not sure how giving me a smaller size chips is that much of an inconvenience. I then said “ you didn’t state that to me at all actually, not even after I paid, you only made that clear and said that to my friend, whom which ordered after me”. Then with her attitude, she snapped back and said “ you want a refund then?” As if I was a massive inconvenience to her, and Um yes I actually do want a refund like what? Learn some customer service skills and do your job properly. Really sad to see how operations are done at this Oporto, and the Chips were so under cooked. Genuinely wanted...

I am writing this review as a representative of an Uber Driver who was assigned to pick up a food order for a customer. Today is Sunday, July 6th, and I arrived at the restaurant at 9:50 PM, which is 10 minutes before the official closing time (10:00 PM) as stated on your business hours.

However, upon arrival, the staff informed me that the restaurant was already closed and they refused to prepare the order. From the customer’s perspective, they likely placed the order at least 15 minutes before closing, and the system then sent the request to Uber drivers nearby — that’s how I received it.

As a driver, I fulfilled my responsibility by arriving on time, well before closing. I expected the staff to honor the order and have it ready, or at least be willing to prepare it for the customer. Unfortunately, they declined to do so, and I had to cancel the delivery.

This not only wasted my time but also negatively affected my cancellation record. I missed the opportunity to accept another order during that time.

I would like to ask the management: Is this fair to the customer and the delivery driver? I kindly request that the branch manager look into this case and provide a response on how this issue will be addressed...