Restaurant Leo — Restaurant in Sydney

"My wife and I visited this restaurant on Friday March 10th, and We were extremely disappointed with the service. the staff was dismissive and made us feel ignored; there was no eye contact at all. The food was not served in time , even when the table next to us arrived after us but received their food long before we did. we suspect that their might have been a mix-up in the kitchen or the staff was understaffed. Worst of all , the staff was neither apologetic nor helpful when we raised our concern .

When we complained about the slow service and mentioned that some other tables ordered after us but were served way before, we were surprised to hear the waiter being smart by asking whether we have ever been to fine resturants before. What did he mean by that? Yes we have been to many fine restaurants, and dine out frequently. After we complained the manager told us that our dishes were plating then but didn't apologize for the delay. we haf to wait another 20 minutes and during that time our appetite was gone.

The food was not bad , but given the situation we couldn't enjoy it. My wife lost her appetite and left half of her dish untouched. It was one of our worst two-hours dining experience ever. To change our mood , We went to Four Seasons Hotel nearby for dessert which was a wise decision.

Writing these lines does not fully emphasize our disappointment with the service and the staff's attitude . I will be reacjing out to the management personally to get to the bottom of this. I do not recommend this restaurant to anyone I know and If you plan on going there , be ready to be ignored...

Really disappointed by the whole experience here. Firstly the service was atrocious. There were barley 20 customers in the whole restaurant all night with 5 waitstaff. We had to constantly ask for everything. We asked the waiter if the Leo Spritz was the same as an aperol spritz and he responded “No”. That’s it no further elaboration. We asked for a wine menu and literally had to call them over to take our order. We saw other customers get up and pour their own wine while one of the waiters literally stood there watching her do it!

As for the food, entrees we’re ok but we had burrata, beef tartare and fish crudo so hard to stuff up dishes which require no cooking. The pastas were awful, we ordered the ragu which was very oily and not ragu, it was mine meat so this is bolognaise. We also ordered the spaghetti pippies which had 4 tiny pippies (which I’d call vongole bc of the size) but regardless of what they want to call it 4 pippies is a joke! Plus it lacked any kind of flavour. It was literally boiled pasta in a plate.

Being of Italian background my expectations are high when I dine at an Italian restaurant but even taking this aside it was an extremely poor experience. It’s no wonder the surrounding restaurants were at capacity and this one wasn’t. Although if that’s the service we received at half capacity I can’t imagine they’d cope on...

I’ll start with a positive - the oysters were delicious. Unfortunately that’s the beginning and end of the positives. Ambiance was terrible. The lighting is way too bright; the tables are too close together; almost all of the diners were on their phones (not the restaurant’s fault but it was just weird). The service was terrible. We had to ask for water a few times; the waitress was patronising. The wine list was ridiculous. The cheapest wine by the glass is $19 and bottles start at $88. The piece de résistance was when I found a hair in my pasta. I felt awkward about telling the waitress but I did regardless. My dish was taken away (without an apology) and after much discussion in the kitchen (visible from our table), the head chef appeared to tell me that the hair is blonde and none of the chefs are blonde. I had my blonde hair tied back so it was unlikely mine but I was definitely made to feel like it was mine even though the waitress had long blonde hair, too. My friend and I paid our bill and left immediately never to return. Restaurant Leo is not long for this world when it’s surrounded by many fabulous restaurants which were unfortunately fully-booked. I now know why it was easy to get a...