uccello — Restaurant in Sydney

DONE AND DUSTED. Have loved this restaurant for years BUT it’s hey day is gone! What was once expensive but delicious and generous, is now merger and plain which makes the price tag outrageous. I think the team here are now relying on past reputation and the playful party energy of the clients they attract who bring their good vibes to a great atmosphere because they certainly aren’t creating it through food, flavour, quality or generosity. We ordered the fixed menu, which we’ve had numerous times, we made the mistake of ordering the usual and we did not look closely at the menu to notice the change in what was included and more importantly what has been cut from the fixed menu. Assuming was the BIG mistake. Once there were olives and nibbles with bread now there’s nothing. The starters were okay but incompatible on the palette and not introduced. We had to request bread, as the shortfall in food meant long periods of time between meals. When once you received 2 large plates of pasta you served yourself from it’s now one small pasta the same for everyone which was pretty ordinary. The mains were once 3 large meat dishes and sides but tonight it was a single serve of very thin dry pasty fish (each person got about 3 cm) and a single serve of meat between 5 people that gave the 3 girls 2 slices and the 2 boys 3 and a bone to gnaw! The broccoli and lettuce were the nicest offerings which I could do at home. The chef needs review what he is delivering to meet the Uccello brand. There was definitely not ample food for the money. There was no waiter check in to see how we were tracking and could not catch anyones eye as they were all run off their feet. They are definitely understaffed to service their clients to the standard of Uccello’s reputation, location, and expense implies would be delivered. The head waiter is just too tall and needs to look down at the tables rather than scanning the room for ??? Both our finished pasta and main plates sat for more than 10 minutes and we started to stack them ourselves to lean into the conversation. The bill delivery was clumsy.. Choose not to say anything at the time some to maintain our good time vibes. Sadly we won’t be back. Time to...

Wow, what a disturbing meal. I dined here on Saturday night (7pm booking) with my best friend. We had the 3 course meal for $100 each. I ordered the char-grilled prawns with lemon and oregano - it came out looking nice, but was extremely tasteless, it didn't taste char-grilled, you could not even see the grill marks, and when I cut the prawn in half (away from the head) all this brown gunk squirted out of the prawn head. It happened to all the prawns. I could not even finish the meal. They clearly hadn't cleaned the prawns properly. The disturbance didn't end there - I ordered the pork belly as main, and it came out cold, what was supposed to be crackling, was just soggy disgusting pig skin and it was horribly dry. They squirted the salsa verde all over the plate to mask what was a very tasteless dish. For dessert, we ordered the Bombe Alaske to share, and the meringue on the outside was the tastiest bit, the inside tasted factory made and not very authentic. Will never come back here again. I complained about my main, and the waitress passed the comments on to the head of house. He apologised I didn't enjoy it and said that he didn't get any complaints on the night. I told him that he should not take my word and that he should look at the plate that was served to me. To Uccello's defence, they took out $30 for the disgusting pork belly. Overall, a very poor dining experience. Service was alright. Fitout looks nice. But that...

Excellent food in this place cannot overshadow the abysmal service and staff adding a few dollars to your bill because they think you wouldn’t notice.

I have booked Uccello for my birthday after visiting it before - it looked like a great place and the food was incredible, so I thought it would be an excellent venue to spend my special day.

I thought wrong.

Staff was incredibly inattentive, forgetting parts of our order and the food took more than an hour to arrive. On multiple occasions when we were trying to get the waiter’s attention, we were ignored, same with the person who was serving us wine. The experience was so unpleasant that we decided to skip the dessert (although I was very much looking for their tiramisu and maybe having a little candle and a happy birthday song from my friends), we paid and left.

When I was looking at the bill the next morning I’ve noticed that the price of some entrees and the sparkling wine was not matching the price on the menu. For example, they’ve charged $80 per bottle of sparkling, when the price was $78, $30 on a $28 entree. In the grand scheme of things, this is not a huge amount and not something I would go and dispute with them, but it just added to the whole unpleasant experience of the venue and made me question the integrity of their staff.

I would not return and wouldn’t recommend any of my friends to go there. Although their food is...