Strudel Cafe Kroll — Restaurant in Innsbruck

We went to sit in a table and a cranky waitress yelled at us because we weren’t allowed to sit there. (I wanted to leave then and there, but we literally just wanted a quick cup of coffee and to be off to the airport… so my husband told me to just stay since it would be quick). To be fair, after scolding us, she then explained why we weren’t allowed to sit there. Her tone was still rude, but at least there was that.

She told us to wait, she would sit us somewhere else. In the mean time, a lovely couple offered us their table because they were leaving soon. My mother in law said thank you, and proceeded to sit, while the rest of us were standing waiting for the waitress to come back. The waitress saw my mother in law, got even more irritated and said we couldn’t sit there either (this time without any reason).

She gave us a table finally. We sat. She came to ask for our order (all of this in the RUDEST manner possible by the way, her tone, her disposition, the eye rolling, this lady was just awful), to which I answered that we’d go inside to take a peek at the pastries. She said no, we had to order at the table. At this point we were laughing because the RUDENESS of this lady seemed comical at this point. She clearly hated that we were tourists, yet worked in a coffee shop in the most touristic part of the city. So I asked if I could then see a menu (since I wasn’t allowed inside… although I knew it was going to be in German and I wouldn’t understand, hence why I wanted to go see the pastries in person). She scoffed and threw the menus at us at the table!

We got...

I visited Kroll for the first time this weekend - hadn’t been able to get a seat during my previous Innsbruck visits. First off, the location is beautiful, right in the old town and around the corner from the golden roof, in a gorgeous alley. I’d read reviews about the eat Strudel in Innsbruck and was super excited to see an empty seat outside, which I hastily walked over to and secured before another tourist could beat me to it.

Not sure if my expectations were too high, but this was a super disappointing experience. To be clear, the staff was very friendly, but that’s about all (beside the location) that I can praise here. Even the average bakery chains tend to have a better Strudel, which is simply unacceptable (the place is not cheap and mentions numerous times that you’ll have to pay an additional 15% for consuming your s Strudel in-house). I've tried 3 strudels by ordering their selection plate with the classic Apfelstrudel, 2) rhubarb, and berry strudel with whipped cream, with the latter being the only halfway acceptable. The rest was absolutely dry, extremely acidic (which made them all taste the same) and almost artificial. To be honest, this tasted like something you would pick up at a train station somewhere for 1€, but definitely not like a traditional Austrian Strudel and surely not like Innsbrucks best. Another note: even the basic black coffee (Verlängerter) sucked and was super watery and highly unpleasant. Basically tasteless.

Don’t waste your time and money here - I’ve read about some alternatives that I will go...

Terrible service, overrated food. There were two staff working in the shop at the time when we visited there but none of them seemed to care about us and they just kept chatting amongst themselves. We had no choice but seated ourselves and started looking at the menu. Still no one has came to us so we finally walked up to the counter and tried to place the order with one of them, the lady staff. I was still being patient and polite and told her that we were ready to order. She didn't say anything and immediately turned her head and asked her colleague, the male staff to help us instead. He was acting all weird and being sarcastic during our conversation. Anyway we finally placed the order and I saw our strudels were ready and waiting at the counter. Though she didn't serve them to us right away but she waited and made the male staff to bring them to our table which it was about 5-10 mins later. Of course, our strudels were already cooled off and very much tasteless. I still have no idea why she couldn't just brought them to us when they were still hot and fresh. Not to mention the place wasn't busy at all when we visited there. We strongly dislike this place as there was no reason whatsoever why we should being treated like...