Trattoria La Stella — Restaurant in Salzburg

My experience with them was bad. To be honest, I didn't try their food, but I gave them 5 stars. I gave one star for the service because of a disrespectful and ill-mannered employee. Because of this employee, I didn't enter the restaurant or try their food. It's true that the employees are the face of the restaurant. If the employees are polite and respectful, you'll love the restaurant, even if the food isn't excellent. Google Maps says the restaurant closes at 11 PM and the kitchen closes at 10 PM. I arrived at 9:30 AM, and there was an outside table where you wait until an employee comes and lets you in. But there was a sign saying the restaurant was closed, even though there were customers and the employees were still serving. I pointed to one of the employees, and he came over with arrogance. I asked, "Is the restaurant closed?" He pointed to the sign and said, "Didn't you see it says 'Closed?'" "It's closed." I told him I saw it, but I wanted to make sure. He didn't respond and left while I was talking. I told him Google Maps says you close at 11. Here he got angry and came back to me and said: "So if we close at 11, when do you want us to go home at 2??" His behavior was the height of rudeness and disrespect. For your information, I wear a hijab and the conversation we had was in English. There were no employees around when I spoke to him. Of course, I left the restaurant and never returned. I filed an email complaint against...

No no no! This is not the place you should come to if you are looking for nice, not racist service!

The food here is fine (I would give 4 stars), their pizza is a little more “Americanized” and their pasta is extremely basic with very thin sauces that don’t cling to the noodles. The plus is that they do give you spicy oils and pepper flakes and chilis and grated Parmesan that are very nice.

But the issue at this place was the extremely poor service that we had. First of all, it took about 20 minutes for our waiter to acknowledge us and take our drink order. Then, for 3 people we got one pizza and one pasta to share since we wanted to eat light. Little did we know this was going to be the crux of racism. When our food was ready, an older male server brought our food out, saying “I brought some extra utensils because I know how you people are.” It didn’t really rub me the wrong way at the time, but seemed odd. After we had licked our plates clean of the pretty good food, a woman waitress took our plates and was smiling, and then as soon as she got towards the back where other servers were, she started laughing and talking and pointing at our plates, then trying to inconspicuously point at us. Not ok with a restaurant making fun of their customers. Especially since we happened to be the only brown folk seated in the entire inside and outside of the restaurant.

Would not come here again just due to the poor...

I have rarely met such scorn from waiters.

We asked to eat in because it was a but chilly outside, and they guided us towards a table that was literally right next to an open double door leading to the terrace... We asked for seating further in the restaurant (there was plenty of available place) and the server was visibly annoyed.

Let's not even talk about the face he made when we said we wouldn't order any drinks and would just get some tap water...

I especially hated the fact that he asked my girlfriend first to which she responded we would only take some tap water and then, visibly shocked, he asked me as if I would overrule her because SURELY we would be ordering expensive alcohol and she was just "some woman" who did not appreciate the finer things.

To add insult to injury we arrived at 8pm (hardly what i would call late service) and asked for two dishes which were apparently both unavailable.

Waiter response time was abysmal and we had to wait multiple times for dozens of minutes first for them to take our order, and then to get our food and once again after asking for the bill.

Food was okay, but not worth the hassle of having to deal with this kind of degrading behaviour.

Only redeeming features are the setting and the toilets which were clean and spruced up (generally a sign of a good quality restaurant but apparently not...