To Whom It May Concern,

I am writing to bring to your attention an unfortunate experience I had at Lugeck. I feel compelled to share this as I felt helpless and seriously mistreated, and upon reading reviews, I realized that similar incidents have happened to others before.

On the evening of October 28, I entered Lugeck with my cousin and his spouse, looking for a table for three. After inquiring about availability, the hostess informed us that she would let us know in a few minutes if a table was ready. Consequently, we began waiting at the designated area outside.

As we waited, a few more people joined the line behind us. At this point, a German-speaking family of five entered the restaurant and spoke with a different waiter. Despite an established queue, this family then began waiting directly in front of us after being asked to wait outside by the waiter. We kindly pointed out that we had been waiting for a while and requested that they join the line like everyone else. However, the family ignored our request, stating that the waiter had instructed them to wait in that specific spot.

The waiter, who was different from the hostess I initially spoke with, seemed insistent on disregarding our position and concerns. This led us to feel as though this treatment was due to our status as foreigners. Subsequently, after letting in a few smaller groups, the waiter admitted the family of five into the restaurant, despite our longer wait time. When we expressed our frustration, the waiter responded dismissively and informed us that he had found a table for us as well, suggesting that our concerns should now be settled.

However, when we further tried to explain our discomfort, his response was dismissive, implying, "We found a table for you; what more do you want?" Eventually, after approximately 15-20 minutes of waiting, he informed us that there was no available seating and ultimately did not allow us into the restaurant.

Despite our patience and understanding, I find myself questioning whether this experience was due to discriminatory practices or merely poor management. After reviewing Google reviews, I discovered that this sort of treatment appears to be a recurring issue, particularly towards individuals who are not from Europe. I would like to urge the management to reassess their staff’s approach to handling patrons at the door.

Thank you for your attention, and please take these matters into consideration if you plan on visiting this establishment.