Kaffee Alt Wien — Restaurant in Vienna

Mockery and physical confrontation with staff , great food but Never Going back

Visited this restaurant after reading great reviews. The food here was great, but the service was a nightmare. Our order was messed up, and when we asked if our ordered Schnitzel was coming, the staff replied by saying we hadn’t ordered that, which is strange considering when he took our order he repeated the order back to us and we confirmed.

After that we received a bad attitude and no communication that the order had now been put through to the kitchen. We continued to wait for the food. When we went to pay for the bill, our original server looked confused and asked another staff member to help us, which made us wait longer. During settling the bill and as routine he asked us if we wanted to tip with our meal, I stated absolutely not, the service was subpar and explained the reasons. This staff member then began to blame us which was unprofessional, we paid and went to leave the restaurant with this staff following behind mocking what I had said, I was shocked with this behaviour, really… a staff member mocking in a silly voice the customer, talking back to customers and giving a bad attitude. A simple apology or acknowledgment, and please don’t expect a tip for that service. Following on he came up behind me as I turned around and put the menu on the table, and acted aggressively, in my personal space. I took a photo of him, which led to him grabbing my arm and twisting it, and two other staff members had to intervene. Luckily for this as I was able to leave the restaurant peacefully because of this. Absolutely shocking and awful service, won’t be back and this ruined our experience. Can’t believe this restaurant would employ someone like that, it’s not hard to ask respectfully why we wouldn’t tip and apologise on behalf of his colleghe, but to mock and physically confront a customer is unprofessional. Definitely...

LILY IS RACIST. I haven’t experienced racism in years. I was definitely reminded of that here. I’m sitting in the middle of the dining hall, there are three tables to my left and three tables to my right and 2 tables behind me. The female waitress (Lily) gracefully served the surrounding tables. 45min after being seated, I caught her glimpse and she just said, just to wait from the front of the bar. I tried to get her attention again 15min later but she just ignored me. The table next to me saw that I was not receiving service and had to tell another waiter to please serve me because no one else is. He tried to help and we ordered our food and drinks. Within minutes, we got our drinks and soup. Then, she came up to check on the table next to me..and they said something to her. She then turned to me and stated that we were ok. Skipped me, went to the other table beside me and asked them for their order. Both tables beside me have ordered, ate, paid and I was still waiting on my food. Different people at this point were seated at the table beside me and she was there within 6min. Of course she ignored me. Nearly 2 hours of seating without food, she came out and asked if we ordered frankfurters and schnitzel. I said we didn’t order the Frankfurter. She then took the whole thing away before I could even tell her that I ordered the schnitzel and potatoe salad. 2hours in, I saw the guy that took our order and he apologized and gave us the sausage goulash. My schnitzel and potato salad never came. I got her name from the guy...

Kaffee Alt Wien is a charming, old-world brunch spot that transports you to a different era. Nestled in the heart of Vienna, the café boasts a warm and cozy atmosphere, perfect for unwinding or enjoying a quiet meal. The décor is classic and slightly rustic, with vintage wooden furniture and dim lighting that add to the nostalgic feel.

The brunch menu offers a simple but satisfying selection of traditional Austrian fare. The scrambled eggs, paired with fresh bread and butter, are a must-try. Their selection of meats and cheeses is of high quality, and they also serve hearty soups for a more substantial meal. While the food is straightforward, the flavors are authentic and comforting.

What sets Kaffee Alt Wien apart is the relaxed vibe and friendly service. It’s the kind of place where locals come to linger over coffee, and tourists can find a cozy corner to take a break from exploring the city. The coffee is rich and well-brewed, making it a perfect spot for coffee lovers.

The schnitzel chicken at Kaffee Alt Wien is a delightful dish, perfectly embodying the café's traditional, no-nonsense approach to comfort food. The schnitzel is crispy on the outside, yet tender and juicy inside, with a golden-brown breading that’s light and flavorful. It’s served with a side of fresh salad, which adds a refreshing contrast to the hearty main. WhileKaffee Alt Wien the dish is simple, it's executed with care, making it a satisfying option for brunch. Perfect for those craving an authentic taste of Austrian cuisine in a relaxed,...