Australian Home Made Ice Cream — Restaurant in Antwerp

I ordered a Luikse waffle and the cashier rang me up for a Brussels waffle. When I told them that is not what I ordered, she told me I said Brussels waffle and even dared to ask me if I have a mental problem. Another girl came from the back and told me the same thing. I asked her whether she was there to hear our conversation and she said no, but that she trusts her employee. It is very rude to not listen to the other part of the story from the get go. They did not change my waffle, nor gave me a refund and made me feel extremely bad about the whole thing so I left without anything and with 5€ paid. I kept on asking what can be done to fix the situation, but they were only focused on blaming me wrongfully. Anyone that does not have any customer service training, nor conflict resolution skills shouldn't work in this industry. I am definetly dissapointed in their behavior as I understand that mistakes can happen, but their approach was totally inappropriate. It is a shame because your waffles are some of the best that I've tried here, but with this type of treatment, I won't be...

Very very expensive. After the first line to the cashier, I asked a cup with 2 flavours (they display that the cost of a cup with 2 flavours is 4 euros) for my son. I gave to the waiter 10 euros and he gave me 2 euros change. So I asked why only two euros change, I repeated to him the order, he took the receipt, corrected it and gave me it back with 2 euros. So that there were still 2 euros left, but he seemed to not understand. I gave it up. After the other line to the ice cream, the same waiter gave us 1 cup with only 1 flavour (they state that the cost for 1 flavour is 2 euros) and he seemed to not understand our request of 1 cup with 2 flavours. And I gave it up. But the end is that this is the second time in a year that this happens to us in this shop because we speak English and they think that we are tourists or it happens for other misteriuos reasons... So, a very expensive ice cream, not excellent at all. The other time the waiter didn't understand English. It seemed. And the ice cream was poor. Good luck for your business. This is the last time I spend...

My review of the Australian ice cream parlor in Meir revolves around the issue of extended waiting times and the insufficient staffing for handling a large number of customers. During my visit, I encountered a considerable delay in receiving service due to the presence of just one staff member attending to numerous clients.

While the ice cream itself may have been delightful, the overall experience was marred by this notable inconvenience. It would greatly enhance the customer experience if the establishment considered addressing this staffing issue to ensure that patrons are not left waiting for an extended period, especially during peak hours. A more efficient service system would undoubtedly contribute to a more positive and satisfying visit to this Australian ice cream...