Fnac — Local services in Antwerp

Needed a VGA- USB or HDMI converter/cable. According to the website they should sell this. When I called, lovely lady at cashier confirmed they had this item in store (I called ahead, cause in Mediamarkt this same item was apparently online order only and I needed it urgently for telework) Sent my brother to go pick it up, in store he couldn’t immediately find it so he asks the associate in charge of that department/genre. He claims they have no such thing. My brother doublebacks and says we called ahead of time. The employee claims they have no such thing and he’s been habdling the electronics for years etc. My brother calls me outside saying it’s anpther wasted trip. I claim this is laziness on employee’s part cause he wouldn’t even use their computer databank to check. So I call again and luckily get the same lady who is as astonished as I am that this occurred. She decides to look for it herself and confirm it is actually in store. She finds it in less than 3 minutes, gives me the barcode so i can doublecheck on webcatalogue it is the correct item. Puts it aside at till so my brother can rush back in (he was pacing outside in stress ) . So thank you to the kind lady employee who really gave excellent customer service! (And man, that “electronics associate”, you better get an...

Very disappointing shopping experience : Fnac Antwerp moved from the Grand Bazar shopping mall, to Antwerp's main shopping street : the Meir 66 - which might at first sight look like a genius marketing move (increased visibility)... but which will likely back fire : reduced shop surface largely reduces the possibilities to display high value items... and significantly reduces the shopping fun for tech/IT/photo/video hardware enthusiasts.... very disappointing... They have lost me already as a customer - (they opened last week on January 17, 2024) A better move would have been to try and draw more customers to the Grand Bazar outlet by better marketing.... which was since years very poor for an interesting shop + location... If I would have been the sales executive... I would have sacked the retail outlet manager and the marketing and...

Very disappointed by my experience with FNAC. I came to repair my Google Pixel 6a that has software issues since I bought it. FNAC kept my phone for one month and one day while I had been told 2 weeks max, without informinEmmerechts Mathiasg me of the delay and without proposing any replacement phone (nowadays, it is not easy to live without a smartphone for one month). Not only they did not do anything on the phone (still have the same issues), but they removed my screen protector. And they do not respond to my email. Positive note to end: some members of the personnel in the shop itself are nice and understanding.

Answer to Megan: How can you ensure that my issue is dealt? How can I contact you? How can you contact me? I am still waiting for an answer following my email of...