Zara — Local services in Antwerp

I never thought I would experience such rudeness and deceit from Zara!!! ! We ordered clothes, paid for everything, but the full order never arrived. That’s when our nightmare began. We immediately called their support – they promised to investigate and send the missing package. We trusted them. Time passed – nothing. We wrote emails – no response.

We decided to visit the store in person. There, they assured us everything was "under control" and confirmed through their system that 2 boxes had been delivered and the 3rd was missing, but they would send it soon. Once again, we believed them. Once again, we waited. And what happened in the end? NOTHING.

Now, 40 days later, they tell us it’s "too late" to do anything! They deliberately wasted our time, ignored us, and refused to deal with the issue. We didn’t even receive an apology, let alone a refund.

We wasted so much time, nerves, and energy! This kind of treatment of customers is absolutely unacceptable. I will never order from them again, and I strongly advise you not to take the risk. These people couldn’t care less about their customers!

Protect your money, your time, and your sanity. They are absolutely...

I moved to Antwerp about a year ago and always come shop at Zara. Some days are not the same and I must say, it’s a beautiful and clean store with a wide variety to choose from. The men’s department is friendlier than…. however us the customers can be the worst.

Every time I’m at the shop I experience at least one or two customers that are rude to stuff and feel some sort of entitlement. People drop clothes on the floor and can see it and just walk away with the attitude (I don’t work here) but why drop it and not pick it up?

Also - customers complaining about stuff not speaking Dutch. Have you ever thought about the fact that Flemish people don’t want to work at Zara? A lot of people that have assisted me at the shop are not Belgian and also Zara is a Spanish company right? Anyways, I think we as customers should also be human and treat people the way we would like...

This store is clearly going backwards.... Staffing not that friendly. If you ask a question, they almost snap your nose off, ESPECIALLY at the fitting room. Her only language was English and she was just RUDE to all customers. One exception, the manager at duty, she tried to keep track of everything and was very polite. The self scan area is nothing but dreadful... Most of the time 1 of the 3 is out of order and the other 2... Well you just wish they were out of order... Slow, tickets not coming out the machine, and the machine to remove the labels, well hahahaha what a joke... Store itself is ok, clean and good variety of clothing. This store was really good, like 2 years ago, and I waited to write this review after a few visits in 3 months time, but unfortunately nothing changed. Sad...