Trattoria Da Vincenzo - Brugge — Restaurant in Bruges

Eyes rolled when I said I didn't want beer and insisted on the coca-cola. My partner ordered water (50cl for 4 euro on the menu). Pizza oven not turned on until after the food was ordered. Water came out in 1ltr bottle, and my coke was already poured, in a coca cola glass, but was flat and tasted like own brand cola. Moules frites came out fast, pizza still hadn't gone into oven (we were sat outside the kitchen window). I put the lid on my mussles and waited. They kept looking at me not eating, and then he rushed the cooking of the pizza in the oven, because i had waited so long to start my food, only when hers arrived. So her pizza was soft underneath. When he finally brought out the pizza, i told him the coke was flat, no gas, and probably not real coca cola. I was polite about it, and I asked for water, and he said ok but its 7 euro, to which my parted asked why so much? He said, thats what it costs. I asked for the menu so could pick a drink, and then checked. There no mention of 1ltr bottles, only 50cl as we had asked, but ok, i had a few glasses of hers. To be fair, he brought out a portion of Tiramasu for us to share, to say sorry for the coca-cola incident. I will say it tasted good, (even though no soacked sponges in alcohol) but our experience was very soured, and we didn't feel like we should leave it and create waste, and also be ungrateful. However, we had planned to go to our favourite ice cream shop for dessert, and now that was ruined on our last night. (1st world problems i know). So then when the bill comes out, i have been charged extra for the white wine option of my mussels. I challenged this because they had already made us pay extra for water (7 euro for cheap water in a plastic bottle from a supermarket) we didn't order, and wanted to get an extra euro that wasn't advetised on the bill. I challenged it, he tried to lie and say it is advertised as an extra charge, when it isn't. I paid the extra euro, as it is only a euro afterall, but these people have an amazing location in a tourism heavy city. They don't need to rip people off, they just need to give people what they ask for, and do it well, and they'll have great reviews, and a bustling business right on the edge of the large City Hall square. He told me "it's only a euro", so i pointed out that if he does this to every table all day everyday, then he's going to be rich. I did this as I paid, and after I tapped my card on his machine, and was putting my wallet back in my pocket, a long line of snot dripped from his nose, down onto the front of his shirt. He apologised, saying "I'm sorry, but i am not well". My mrs nearly threw up, as he was the one who prepared her pizza, and opened her water and poured it out. We left there, and have been consuming copious amounts of Vit C ever since. We olny came here because we were starving, had walked all day, and it was across the road from our apartment. I had read the reviews, and seen the main theme of poor service, but they serve artichoke on their pizza, and my vegetarian gf loves artichoke, so i didn't tell her about the reviews, and risked it. Bad decision. Amuni around the corner looks amazing, has wood fired oven pizzas, but unfortunately do not serve artichoke. Go there anyway, and...

MUST TRY THIS PLACE!! You guys have got to check this place out. It was like we were in a soap opera. We get in there and we see and man and a woman, let’s call them (Nico and Maria) maria on her phone reluctant to help us, finally noticed after nico yelled at her to help. Then we order and everyone was super kind. All the sudden some guy in a black leather jacket who looks like he could be in the mafia (let’s call him victor), comes in and starts yelling at nico. They go outside to hash it out, leaving the maria to cook our pizza. They are out there for 10ish minutes. nico comes back in all sad. Did nico owe victor money? Was he mad about nico stealing his lover? Were maria and nico lovers or family? Sadly, we will never know.

All the sudden this older man (we shall call him Mario) comes into the store and looks around all mad, maybe he was the father of nico??? he starts helping out with the food because they seem to be backed up (it was only us in the restaurant)

Later a family with kids came in with meals from Burger King, she starts chatting it up with maria. They start talking about victor, i can tell because shes pointing to the door they walked out of.

the food was mid. maria didn't cook our pizza all the way through, and i think Mario knew because he kept staring at it as we ate it. all i know is, it probably would have been better if Mario cooked our food. you need to see this place for yourself. a true authentic...

Awful service from the only waitress who speaks English. At one point she sat to talk with some people she knew and completely ignored there were people waiting to be seated and served. We ordered three different beers: Kierk, Hoegardeen and Jupiter, which was the chepest one (2.9€). When we asked for the bill we noticed she had added a completely different beer which was more expensive. When we complained, she said that was because Jupiter was really small and the other one was a bigger jar. We politely told her she should have warned us before we ordered because that wasn't specified anywhere (if she had, we wouldn't have had any problem paying for it). When she realised she couldn't trick us she agreed to let us pay the initial amount, which was what we ordered, not without calling us stupid first. The two women on the kitchen who barely understand foreigners were the only positive thing about the service, and they were also doing the work their colleague the waitress should habe been doing. They also offer menus outside that they end up not having when you ask for them. Really wouldn't...