Perhaps it's not a place for tourists or maybe we weren't lucky to get served by someone who had a bad day or I don't know..

Let's say, their food was good, but the poor and rather unpleasant customer service sort of ruined the whole experience we were looking forward to.

My partner and I went there for lunch on a weekday. This shop was introduced by some Yutube videos so maybe I had too high expectation.

It was around 2pm, the shop looked fairly busy. We were led to the upper floor. As we were not super hungry, we wanted to order 2 Bun Cha(70.000 / per) and Coke and Sprite. The server lady refused to take our order and insisted that that'll be too small for us, we should get the one with spring rolls (120,000 / per) and she casually walked away. My partner and I look at each other and decided to order 1 Bun cha with spring roll and 1 regular Bun cha and drinks as we didn't want any negativity during out holiday.

Well, we had to call the server 4 times to get our drinks which didn't come with any glass or whatsoever, though other customers at other tables (probably they are not tourists.) got their drinks with glasses and ice cubes. hmm. As for food, we couldn't finish everything as expected..

Big respect and gratitude to the chefs for good food, however, the whole experience was put down by the unpleasant service.

Maybe we were just unlucky or I'm not sure. Other tourists like us don't have to experience anything like this, so I recommend you to try other Bun Cha places.

I'm very sad to write this. Hope this will help improve their business.

Cheers,