Disappointing and Unpleasant Experience on Canada Day

I recently had a very disappointing and unpleasant experience at Maple Leaf in Banff on Canada Day. We went to the restaurant to celebrate and to watch the Euro 2024 soccer games. Upon arrival,we asked if we can watch the soccer game. we were told there wouldn't be any audio for the game, but we were still welcome to watch. We ordered our food, paid over $100, including a tip, and then my husband briefly left to get my phone charger from our car, leaving me and our seven-year-old son at the table.

Midway through the game, the same man who welcomed us upon arrival rudely told us to leave, claiming we couldn't just sit there and watch the game. His tone was loud and inappropriate, causing other tables to stare at us, making us feel embarrassed and unwelcome. Despite having paid for our meal, it felt as though we were being accused of loitering.

When I approached the front desk to address the issue, he completely ignored me for some time, and when he finally acknowledged me, he responded coldly and dismissively, suggesting we go somewhere else. His lack of empathy and respect was shocking, and my young son became very stressed and even threw up due to the unpleasant encounter.

As if that wasn't enough, we were left waiting outside in the cold and rain without proper clothing, as I couldn't contact my husband without my phone. My younger son was cold and panicked, and I had to wait in front of the restaurant for a long time to ensure my husband could find us.

This experience was not only upsetting but felt discriminatory. Such treatment is unacceptable, especially on a day meant to celebrate togetherness and community. I would not recommend this restaurant to anyone, particularly families, and hope they address these issues to prevent others from experiencing similar distress.