Deane House — Restaurant in Calgary

If I tried I could not have made up the calamity of errors last night. We were provided with the regular menu and the 'Sunday Night Supper Club' menu. After some consideration, we ordered the Sunday Night Supper Menu. It was 6:30 pm and told they were out of the Supper Club menu and the waitress couldn't understand why we were given that menu in the first place. So we ordered off the regular menu, including the Oyster Mushroom ragu for one person and Zinfandel wine for the table. The waitress returned and said there also were no oyster mushrooms for the 'oyster mushroom' ragu but we could still order it (what would be left?) One of us said, next they'll tell us they don't have the wine either. On cue, another waitress arrived and said, 'sorry, we don't have the zinfandel'. We all burst out laughing at this point. We explained why this was funny and she said: 'Well, now we have enough of the supper club menu. Would you like to switch back to that?" (Seriously, 3 minutes had passed since we were emphatically told they were out.) We could add the wine pairing for $35 each. We got humus on crackers...it was one cracker broken into 4 pieces with the tiniest dollop of humus on it (not exaggerating) We opted for the Sunday Night Supper Club and wine pairing. The first wine pairing arrived way too early for the food and the 2 oz was long gone by time the food arrived. With each course, the waitress (who was trying hard) read the menu to us (I can do that myself). When we asked about the wine pairing, she said they kept switching it so she didn't know what she was serving - it was whatever was available at the time. (We were wondering if it was whatever was left by the last table.) So, no 'pairing', just white with fish and red with beef. Miscellaneous Issues: multiple servers (at least 5) so we didn't know who to ask questions; they offered more bread - we accepted and it never arrived; I ordered soda and cranberry juice from one of the multiple servers - it never arrived.

On the plus side, the setting is lovely, it was a lovely evening to sit outside, the various old plates are quaint. Our main waitress really did try to get on her game and make it up to us. Points for trying. However, we couldn't stop laughing at the disaster that played-out for us. We really did get a good ab workout (the wine 'pairings' pretty much sealed the deal on hysterics!)

I hope the Dean House can return to its pre-pandemic glory. I will come back - but if this ever unfolds again, that will be it for me and anyone I talk to. (Based on reading some of the low score reviews, it looks like many people had trouble this weekend - July 24/25). I hope DH...

I rarely leave reviews, but I felt compelled to share my experience with The Deane House after what has been an incredibly disappointing and upsetting situation. Nearly a month ago, I spoke with a staff member over the phone to inquire about hosting a very small elopement ceremony (just five people). I originally asked about booking the dining room, but the gentleman recommended the Garden Room instead, which made perfect sense for our group size. He explicitly told me—three times—that there was no charge to reserve the space. All we had to do was confirm the booking. Based on his reassurances, I felt confident we had our venue secured.

Fast forward to 10 days before our wedding, and I get an email from someone named Erin telling me my reservation was canceled because someone else had booked the room and paid a deposit—without ever giving me the courtesy of a heads-up or asking if I would be willing to pay to hold it (which I absolutely would have). My fiancé called and tried to get clarity, but from what he told me, he was met with zero empathy or accountability, and ended up hanging up in frustration. When I called, it honestly felt like Erin had been waiting for my call, and the energy on the phone was incredibly dismissive—like she was already over the conversation before it began.

What made things even worse? When I asked how much the deposit was and said I would be willing to pay it, she told me we could still have the room if we paid —even though someone else had already booked and paid for it. That’s when I realized just how transactional and unprofessional this place really is. If they were so quick to drop my reservation, and then just as quick to drop the other party's, it’s clear they don't actually care about doing what’s right—they just care about who's paying at that exact moment.

Planning a wedding is already stressful, and we chose Deane House because the timing and location worked perfectly—we were supposed to go straight to the airport after the ceremony. Now we’re scrambling to find a new plan, all because of their lack of communication, transparency, and basic decency. If you’re planning something meaningful, I’d strongly advise looking elsewhere. A place that treats people this way doesn't deserve to be part of anyone’s...

I got married at the Deane House this past August, and have nothing but a glowing review to give about this venue and the team at the Deane House. We knew we wanted to get married at the Deane House early on in our planning, as the gardens, patio tent, food, and general decor and feel of the house were too incredible to resist. However, the decision was finalized for us once we were able to get in touch with Kelly the event coordinator, who was an absolute pleasure to work with right off the get go. She was very easy to communicate with, professional and prompt in her responses. We met multiple times on site, she gave us many tours, and was very willing to work closely with our other vendors. On the day of the wedding, Kelly and her team were incredibly accommodating, and I felt completely taken care of. The staff were all so kind to my husband and I, as well as all of our guests. The service was also excellent! There was never an empty drink in someones hand, and of course the 3 course meal was divine! The Manager absolutely saved the night when my dress was stepped on - she sent her staff across the street to purchase a needle and thread so that she could repair/create a makeshift bussle by hand! She made sure that the party was on hold until I arrived back to the tent. She also personally lent me her flip flops which was an absolute lifesaver. All of these things allowed me to have the most incredible night - a brides dream! We received so much positive feed back from all of our guests on the service, the food, the venue, and the overall experience. I truly have no negative feedback, and I didn’t get any from guests either. The final touch was that the servers had cocktails and canapés waiting for my husband and I when we arrived, to make sure we didn't miss anything as we arrived later than everyone after our wedding portraits. All of these things and more, made my husband and I so grateful that we chose the Deane house to host our wedding. It was worth every penny, and for the rest of our lives we will look back at that day and remember the incredible venue we were lucky enough to have our...