Bourbon Street Grill — Restaurant in Coquitlam

I used to go to this restaurant all the time not cause it was good but cause it had so little customers that it would just be something quick and easy. I was honestly ok with it till today (note: typically I’m super nice to service workers) I ordered my food, noodles, veggies and fish. I’m a Muslim so I cannot eat pork or any food that isn’t halal which includes none halal chicken or beef. While the worker was serving my fish she dropped it in the chicken bin, (which has the sauce and the chicken chunks in it) then picked it up, put it back into the fish bin then proceeded to give me the same fish she dropped while also using the same spatula. I tried to deliver it in the kindest way possible that she had just did cross contamination and explained my religious views which she continued to retaliate and laugh at me. I was just defeated and thought there was no point in asking for it to be redone so I just questioned if I had to pay for it, she scoffed at me and looked at her co worker before looking back at me with disgust saying I obviously had to cause I made her make it. I paid for it and left, literally never going there again. + Now that I don’t like them anymore I can go ahead and admit literally none of their stuff had flavour plus it leaves an awful after taste + once I ordered their fish and it was cold and frozen in the inside + once I ordered their noodles and it was so stale and dry that it basically formed into a rock and I legitimately...

I had a very bad experience just now at this location. The customer service and the rules of the restaurant are inconsistent, depending on who serves you and the kind of day they’ve had. I have been a customer for over ten years, but since the recent management took over, this inconsistency has started and is now getting worse. Today, I asked for double vegetables instead of rice or noodles, but they gave me very little vegetables with no rice. When I asked to add some noodles, they treated me aggressively, impolitely, and rudely.

I then requested to see the manager, but the lady, in a very disrespectful manner, said that she was the manager. I told them I would leave a review because I have respected this place for many years and have many good memories of coming here during my lunchtime after work. Since the new management came in, everything has changed. I endured the poor service because of the quality of the food, but now their customer service is so bad that I am willing to give up the good quality of food because I can no longer endure...

My wife and I have been going to Bourbon St. Grill for years. It used to be a real treat for us. Yesterday, we picked up a Combo 3 and took it home. We were so excited to dig in… but the excitement soon faded.

The bourbon chicken no longer tastes like it used to. Weak flavour and barely any sauce. They used to have to spoon the chicken out of the broth, but it was pretty dry and the server almost seemed to be upset at having to drizzle the sauce over our rice. There was so much cartilage in the meat that it was actually becoming annoying and nauseating to eat, knowing you’d bite down into something semi-crunchy. We also got the mango chicken, which didn’t taste like mango and was essentially candied meat. The crunch wasn’t from the breading but from crystallized sugars. And the rice? Where did the veggies go? It used to be loaded with an assortment of veggies and now it’s basically rice with a few veggies peppered in for colour.

It’s sad that something that used to be a fun experience has now become such a disappointment. We...