Vina Vietnamese — Restaurant in Coquitlam

I have been coming to this Vina for years for specifically their shrimp salad rolls. They taste phenomenal! Although, they used to be $3.99 and now they are around $5.55. Pretty much $6 for 1 salad roll!! :( !! (and i know it wasn’t because of minimum wage going up because of the timing that the prices changed) I went there for the good food for good prices and would constantly tip until it got too expensive. Some of the food is good but some, not so much. For example, the Pho is not worth the money because it tastes just ok and there are many pho restaurants around with similar pricing that taste amazing! The other day, i saw an incident happen. The main lady who has been working there for years, she was yelling at the other co worker at the top of her lungs. Idk if she’s the manager or whoever, but whatever she was yelling about could have easily been solved with a conversation, and that’s no way to treat anyone. I couldn’t understand what their argument was about because i didn’t understand their language but the way she was yelling at her was unacceptable. The main lady is also very unfriendly and very business oriented. I’ve had other workers be kind but whenever i order from the main lady she seems very cranky and rude. If she is the manager, I definitely think that she should be replaced by one of the other amazing workers there that give good customer service. I went from being a regular, to going there once in a while because over the years they have been going downhill. It’s also an inconvenience when the tap hasn’t been working for the past 5 years with their machine, if i wanna buy food i need to bring my wallet because they don’t have apple pay or a tap...

Vina Vietnamese at the Coquitlam Centre food court is a scam!! The staff are super rude! I ordered 2 subs and spring rolls, and the lady charged me $32. After noticing the error, I called to ask about it. Sure enough, she had overcharged me by almost $10! She didn’t apologize but did refund the money via e-transfer from her personal account, as I could see her name a the sender. The manager is not working at that time. She claimed it was a “computer error,” but from her tone and how she handled it, it seems like this happens often. The next day, I called to speak with the manager. A lady with an accent basically yelled at me and hung up! How rude!! I will never go here again and will definitely let the community know to watch out for...

The quality of food was awful!!! We are never coming back here! All the food was pre cooked and old. The noodles were dry. The chicken was still pink, and jelly-like (it was completely raw in the inside while black-burned on the outside.) We confronted them about it and they Ignored us and just said it was because they used “dark meat”, without even looking at the food. They finally grilled the chicken again but it just got worst. The inside did cook a little but outside was burned even more, and the meat got so dry and rubbery that we could barely chew and swallow The pork roll-dips were not seasoned and were old. The side salad was also tasteless and the veggies were not...