Lee Garden Seafood Restaurant — Restaurant in Coquitlam

I wish I can give negative score for their service. Just went to this restaurant for dim sum today. Wanna enjoy my day off with my parents. I was totally fine while we were eating. Even I found out there was an eyelash on my food! I didn’t get mad and complain. I just put it aside. Didn’t make a big deal of it. SO...when we finished eating, I didn’t wait for the waiter to give me the receipt and I grabbed the list of my ordered to the front counter to pay. My mom already went to the restaurant entrance and dad went into washroom. When I finished paying my bill, I went to meet with my mom. Then I heard a waiter and a waitress were yelling to each other about “that guy didn’t pay their bill!!! Where did they go? They just walked away!” So the waiter was holding the bill and search for the customer. The waitress said I think the customer went into the washroom!!! So the waiter went into the washroom to search. Then I felt something went wrong! My dad also in the washroom but he couldn’t find my dad somehow. When the waiter came out from the washroom and saw me. He came to me and showed me the receipt and told me I haven’t pay yet! Wasn’t sound nice when he talked to me! I told him “I paid already! What are you talking about!!!” Then he didn’t even apologize and walked away! So I went to complain to the owner’s wife I believe! I didn’t feel she wanna fix this issue! Just a simple apologize. How hard it is?! I got the response from her was “I wasn’t there and I don’t know what’s happening. So now you just came to me and told me this thing. I really don’t know what’s going on.” Is it how you solve a complain?! Luckily we got another customer to support us. She came to talk to the owner about how rude was the waiter! After she found out we had a witness then she started to apologize, how fake she is?! I told the owner, I feel like he treated me as a thief! Why have to treat ur customer like that? You can use different approach! You guys yelled so loud and ruin my reputation! You treated me as a thief! Searched my dad in the washroom! Not even an apologize!! I WILL NEVER COME BACK TO THIS RESTAURANT AGAIN! I rather spend my money to a place that have better service! And treat me as a customer...

Today’s experience was beyond frustrating. We were seated promptly at 12:09 and placed our order, but by 12:30, not a single dish had arrived. When I approached server #1, she nonchalantly dismissed our concerns, stating that waiting 30 minutes was ‘normal’ without bothering to check on our order.

At 12:39, server #2 didn’t help either. Instead of acknowledging the delay due to staff shortages, she argued that a 30-minute wait was ‘acceptable’ (‘合理等候時間’) and insisted we wait longer. To top it off, our siu mai was carelessly slammed onto our table just five minutes later.

An entire hour passed, and our deep-fried buns remained nowhere in sight. Frustrated beyond belief, we decided to settle the bill without bothering to ask further. Shockingly, the cashier initially doubted our complaint about the missing item, only verifying it after going to the kitchen.

This place not only lacks basic customer service but also disregards fundamental respect towards customers. The tea was a mess - using a regular water pitcher for tea leaves caused constant spillage. Their negligence reflects poorly on their commitment to quality service.

Furthermore, the argumentative attitude exhibited by the staff during such extensive wait times is unacceptable. This declining standard of service and blatant disregard for customer satisfaction is appalling. Needless to say, will never be returning back to this place again. So unprofessional, so inauthentic...

Good food, smaller portions to what I am used to. It took just over 38min to get our food after ordering. Food was decent, a bit tastier then what I have had at different places but I have also had better but overall taste it as good. The portion size was smaller then what I am accustomed to, especially for the price. Service wasn't as good as I thought it would be considering they had 5 people working and only about 8 tables to serve. We had to flag servers down to order food, refill the tea, ask for water, ask for knife and fork. I am used to them looking out for at the very least, tea refill if we have the lid off the tea pot but it might be different in Vancouver. But waiting over 38min for our food after ordered was boggling to us. We are used to getting two dishes served to us and then a little wait for the others to trickle over, no more then 15min wait for food to come out.

They also have the robot that comes out with the food, that thing needs to slow down or have better sensors and have noise that it is moving. Saw one person back into it cause they didn't know it was going by and then someone had to dodge it as it was moving because it was going over some odd bumps in the carpet but the machine didn't slow down when the guy go in front of it so it hit his heel. I've seen better quality robot servers that would have picked all of that up and make noise/music so you know...