Mary Brown's Chicken — Restaurant in Edmonton

I arrived at the store at 8:20 pm. I was the only customer at this time. A gentleman came from the kitchen area to serve me. No real greeting from him. I asked a question to which he answered. Another customer came in as I was asking another question, to which he never answered. He just stood there staring at the other customer. I ordered a 9 piece meal deal, I wasn't ask which salad I wanted or if I wanted tators or fries. I asked which he order and said then on the side I'd have a medium fries. He gave the total price which was $49. I paid and he asked my name. I sat and waited for my meal. He served 2 other customers, then said my name and handed me my ordered. He mumbled something under his breath, I wasn't sure what he said so I said excuse me, he replied condiments are here if you need anything. I returned to the hotel and started setting up our late supper. The fries were fresh and hot which my children enjoyed. Gravy was delicious.The tators were too salty but I'll take blame as I totally forgot to ask for light seasoning. In the 9 piece there was 1 thigh, 1 leg, 1 side rib, 3 wings, 3 center breast. Totally not what usually comes in it. The breast piece I had on my plate was dried up and had an odd color to it, the meat wasn't white, more of a beighish color and taste awful. My husband ate part of the thigh and commented this doesn't taste like any other Mary Browns we have ate at. He commented maybe its a different type oil that was used, or maybe its been there in the warmer all day. All we both know is, it was disgusting. I was really looking forward to supper but this meal turned me. This is my first time and definitely my last time eating at...

The chicken was I believe not completely fresh and I only say that because it was warm when we got it. But it still was good so maybe it wasnt fresh out the cooker and just sitting in a hot plate. The rest of the food was great, fresh, tasty and hot so as to say was cooked fresh out the cooker! The place in general was clean but THE BATHROOM WAS HORRID!!!! And had no tissue or paper towel???? The toilet was actually dirty so maybe whoever was supposed to clean it didnt yet?? All in all I enjoyed it, minus the chicken not being hot. But I say a 3 out of 5 stars ONLY cause the rest of the food was good!!!!! I wouldnt go out of my way to go back there AND PLEASE CLEAN THAT...

I was there on Monday and the male staff at the reception returned me my free voucher quickly saying its expired. I asked him to look again and he without being humble and accepting his mistake said I must have been living in 2019. The female staff before had generally been pretty customer friendly so was shocked with this new behavior. I think Mary brown sets high standards of customer service.

Edit : I visited again today and found the customer service of the same staff quite pleasant. I am increasing the number of Stars now as I was quite happy with my last experience. Improvements need...