Happy Garden — Restaurant in Halifax

I ordered an C1 meal on DoorDash and after receiving it I realized that I was missing a side that comes with my meal. I immediately called the restaurant and asked about the side that was missing, and the lady was combative and stated that I did not order bean sprouts. So, I kindly told her that upon ordering the meal on DoorDash I read the description of what I was getting and did not need to specifically order in throughout the menu drop-down. So, I read the description to her that was clearly designed by them and submitted to DoorDash to advertise, and she still denied that it comes with bean sprouts! I could not sit on the phone with her any longer and told her that she could get on with her day.

I then took screenshots of the order and description as it shows and try to send it to them to show proof. I am not sure what will happen after that, but I am going to assume nothing...

*UPDATE: I wrote the manager an email sharing with her the details of the order and what was advertised, and it is really funny that she states that DoorDash creates the meals for her restaurant and that it is either AI or someone else that sets up the menu. So basically, when speaking to the owner today and letting her know what I was missing from my order, she denied that I was seeing the description as I was seeing it. She then could have told me that they do not create the menus for her restaurant on DoorDash. She waited until I gave her a bad review to produce her response to my issue. I was hoping to get bean sprouts with my meal as it was described and for the price that it costed, I know that with $30 most people would have been expecting bean sprouts too! If customers are ordering from this restaurant on DoorDash, you probably would not be getting the meal that you asked for.....really?...is this what we are doing Happy Garden? Good...

This place will always be our go to. We’re regulars. I first started trying this place years ago. My first try wasn’t great. But I was willing to try again. I continued to try more of the menu and there’s so many things on the menu I don’t think I’d ever be able to try them all. I must say. For the most part everything is good. I’m a huge Singapore noodles fan and unfortunately they don’t meet my standards here. But I’m absolutely okay with that because everything else I’ve had has basically been a home run. The family that runs this business may come across as rude sometimes, but trust me they’re so sweet. The lady knows our order. C15 is the way to go. And if you get delivery it’s so fast. I’d rather tip their own driver or even go pick it up when they’re busier or don’t have a driver. The show stoppers are the sweet and sour house chicken, general tao chicken, beef and broccoli, chicken fried rice, chicken balls, and meat paste egg rolls. The honey garlic spare ribs are good but not the greatest pieces of meat, lots of bone. The fried wontons are good, but sometimes a little too dry and not much meat in them but that’s okay. Beef lo mein isn’t too bad but not a whole lot of flavour. Chicken chow mein is also decent. If you’re really wanting to try a new Chinese place, give this a serious shot. It’ll be worth it. All our friends and family that have tried it because of us had also really liked it. I’ve never dined in, and it may seem a little sketchy at first but don’t judge a book...

Dear Happy Garden, WE WERE very happy with the food, but the service we have had sucks. When we eat in, there have been flies in the water. When we order pickup or delivery, the food has leaked out into the bags. Tonight I went for pick up and we were given the wrong food. I called because they gave us won ton soup when I ordered fried won tons. I called and had to speak to 2 people to correct the order. I was told I could comeback and pick them up. I live in the North End, so I said you should deliver them as it was your mistake. I was told it was my mistake and I should describe the won tons I want. I said I did...FRIED WON TONS. They did end up delivering the FRIED Won Tons. Thinking next time I go for Chinese I will walk down the street to The Silver Dragon. I tend to over look A LOT of things but telling ME I should describe my order is just BAD CUSTOMER SERVICE!!! Feel...