Real Fruit Bubble Tea — Restaurant in Hamilton

Used to love getting a slushie here but I absolutely hate coming here. I'm not talking about the higher prices or even the options, I'm talking about poor customer service. On multiple occasions, including today, I was told by a female staff member that something couldn't be done as it was no longer done by Real Fruit Bubble Tea in general. Every single time, this turned out to be a lie as the policy hadn't changed (checked online) and visited other locationd, where there was no issue getting the drink option I wanted. In terms of drink options, I mean 2 fruit flavours in a small or medium drink, adding tapioca to a small drink, removing mango chunks, and no sugar. I was told today by a female that I couldn't have a no sugar option as they no longer have that, despite them having to add sugar to every order. She also said they only offer minimum sugar (or one type of sugar: powdered or syrup) or honey. I don't want sugar because fruit is sweet enough and I want to be able to taste the fruit rather than the added sugar. That's also very incovenient to any individual with diabetes or other issues. Every time that I've come here in the past year or so, I was told to use the self checkout. This is problematic as it doesn't have certain options including no sugar. When I've told the employees that, they were always annoyed and kept insisting that I use self checkout or for anything I tried to order, they would say they no longer offered that. I've never had this issue at any other location except one other but that was an angry employee who had the same attitude with everyone. A few times, there was also only one employee to both be a cashier and to make the orders. If I could rate this location with zero or in the negatives I would. Avoid and spend your...

Not this location I love The large mango pineapple from the Burlington location I have one every day I drive out to the Burlington mall to get it perfection every time Nice and fresh not water down like the lime Ridge Mall location just gross, I found out that there is one at lime Ridge Mall and I live on the mountain so I thought I’d try it very disappointed there was huge clumps in it on edible heart pieces I guess from the mango not sure it wasn’t the same at all didn’t taste fresh, water down tasteless almost just gross, I am scared to go back to this location the quality is just not the same as the Burlington location very disappointed I was there today at around 11:30 AM ...

As a new customer to this shop I was confused about the product and the people behind the counter seem to busy to look up and ask if they could help. I stepped up to the self serve and tried to make an order. My daughter and I managed to figure it out on our own but the experience here was like walking up to a vending machine and wait for the robot to spit out your order. Asking for a tip when the people behind the counter did nothing to add to the experience of my visit today. You might as well have machine in the wall the creates the drink that you want. Hope this is everyone experience at the store but for my first experience in this shop I won't...