Subway — Restaurant in Kelowna

I usually love the service at this location but the women working their today (January 12, 2022 at 5:30) my experience was awful. When I first walked in I was asked to sit down and wait for her to catch up on app orders, despite us being the only ones in the store. After waiting 15 minutes she finally served us, and when we went to give our coupon (as we normally do) she said we had to use it on the app due to Subway's new policy. When we went to order it through the app the sandwich we ordered was the only sandwich that wasn't on the app (subway melt) and she refused to let us order a different one through the app for the same price. After all of this and us trying to explain our frustration with the situation, she constantly interrupted us, not letting us get any words in. Having wasted a good amount of time at this point, having to pay double what we originally intended (given the apparent invalidity of the coupon), and our frustrating conversation with the employee, we decided it wasn't worth the hassle and tried to leave without the sandwiches. She became agitated and rude about us not wanting to pay for and take the product. This experience was extremely unfortunate as we come to this location often and the other workers are generally really pleasant. After this experience I would not want to go to this location again all because of this one...

The service at this place is less than worse. Roommate went to grab a quick bite that turned into 30 minutes wait because only one person was working. She was making one sandwich the whole time, and kept encouraging useless conversation with the chatty customer. The last time we ordered via skip, we were spitefully told to “show up when the food is ready.” When we proved that the app notified us it was ready, they told us they hadn’t even started. Didn’t even say sorry. I really enjoyed going to this location when a particular guy was working there. Haven’t seen him in a while.

They don’t care about customers’ time. Rude and slow for a fast food restaurant, but somehow have a tipping option.

Honestly, there are so many other good places to eat. I won’t be giving them one more dime, and I definitely won’t be giving...

If you go during the week during lunch service when Jennifer and Karyn are working you will be impressed with their service! It's kind of ruined all my other Subway experiences now because they've set the bar SO high. After only my second time of dining there, Karyn remembered my exact order! Her memory is incredible. Jennifer is super friendly and always has a big smile on her face. I hope they are compensated more than fairly because they are making a huge difference on my weekly dining choices!

That being said, if you go here whenever those two are not working, the staff they have on are subpar at best. They don't even say hi when you come in, they just ask what you want to order, even if you're the only customer there, so it's not like there's a huge line to rush through. So that's always a...