Buvette Pastek — Restaurant in Montreal

I am posting this review to inform of the most horrendous and unprofessional service I have ever received at a restaurant. The event was for a birthday party. I will list all events that occurred over the night in bullet form.

Upon arrival no tables were prepared. Party of 14. Booked over a month ago Restaurant informed someone from our group that they called her the day before to inform food wasn’t going to be available. 2 issues with this: you don’t call a day before to inform a major modification and no call was received on their phone There was an ongoing payment terminal issue with the restaurant’s payment systems - which resulted in a payment delay of 30 minutes The demeanor, attitude, and the way the 2 waitresses conducted themselves was completely unprofessional and simply pathetic Signs of impatience, extremely rude to myself and the other people of our group The cocktails ordered were wrong My bill had an extra drink on it that was not ordered No water glasses were served The waitress informed us when we arrived that we needed to leave the restaurant at 10:50pm however the restaurant states closing hours were at 11:30pm online and when I confronted them about it, they denied ever saying that. A group of 5 people walked in at 10:16pm and were kicked out by one of the waitresses – pretty sad for a restaurant to kick a group out that will bring them sales – 1hr14 min before closing time They informed us we could not order food however a man was sitting at the bar was eating a meal after they had told us that. It appears this man was given preference as he may have been a partner/friend of one of the waitresses. The waitress with the dark brown hair should not work in the hospitality business – she was the one with the bad attitude right from the beginning The waitress with blonde hair had the audacity to go up to one of the people in our group and inform them that 2 people did not tip…boggles my mind how they were thinking they were going to get any tip. The total of everything we ordered was approximately $200-$250. This total amount could have been near $1000 if food was served, drinks were made well, and proper service which would have resulted in much more tips. These 2 waitresses forfeited the restaurant around $500-650 in sales.. This was the first time I did not tip as I did not think service could be this bad. Tipping is for service, the service provided merits no tip. A follow-up email and call will be made to this restaurant if this review goes unaddressed as these 2 waitresses should be terminated immediately.

To the person responsible for attending to these customer reviews, please feel free to reply to the review and provide me your contact information. I’ll be delighted to discuss this over the phone and aid in the recourse of this major issue as no one should ever have to go through what my group and I experienced on Friday night, April 29, 2022 at Buvette Pastek in Montreal, QC.

Do not reply to this review stating “it’s okay, it’s going to be fine”. Own up to your mistakes and take accountability for what occurred. Making the necessary adjustments to your staff will be paramount to the success of your restaurant. Only posting 1 star as that is the minimum to post a review or else it would...

This place is an absolute gem, a true delight for anyone who walks through its doors! From the moment you enter, you’re enveloped by a vibrant atmosphere that pulses with an infectious energy, igniting a sense of excitement and curiosity in everyone who steps inside. The decor is a stunning fusion of lively colors and eclectic designs that immediately captivate the eye, creating a feast for the senses. Each element seems thoughtfully chosen, from the eye-catching wall art to the unique furniture pieces that invite you to explore the space further. Meanwhile, the carefully curated soundtrack fills the air with a rhythmic and engaging melody, perfectly complementing the overall experience and enticing guests to move to the beat.

Every corner of the venue radiates warmth and interaction potential, crafting a welcoming environment that naturally fosters connection among patrons. You’ll often see groups of friends animatedly sharing stories, their laughter echoing playfully throughout the space, while strangers effortlessly strike up conversations over shared interests. This lively ambiance is so inviting that it encourages even the most reserved individuals to step out of their comfort zones, engage with others, and forge new connections that can spark lasting friendships.

You can truly feel the positive vibe wafting through the air; the buzz of vibrant conversation, the cheerful clinking of glasses, and the genuine smiles exchanged among patrons all converge to create an uplifting experience. It’s not just an ideal spot for socializing; it’s a canvas for creating cherished memories, where the joy of human connection thrives. Whether you’re looking to unwind after a long day with a refreshing drink in hand or eagerly celebrate a special occasion surrounded by loved ones, this venue is where unforgettable moments are just waiting to be discovered and treasured. Each visit promises to be a delightful adventure, filled with warmth, laughter, and the joy of being part of a...

Unacceptable service received by their staff for my birthday party on Friday night. Upon arrival nothing was prepared. My friends and I were pushing tables together, because nothing was set up for us despite having reserved for this night a month in advance. Shortly after we were told that we couldn’t order food, despite the fact that a few tables near us ordered and received their food all while we were there. We were also advised right away that we would need to leave at 10:50 even though their google hours say 11:30. We were very rushed and misinformed which evidently created a very rushed feeling the entire night. The service was absolutely unacceptable. We were served no glasses for the water, drinks were only ordered by the waitress 30 minutes before we needed to leave because their waitress took forever to come. The overall demeanour of the waitresses were very rude and impatient leaving all of us to all feel like a bother to them. When it was time to pay, the waitress made a few mistakes with the bills and pulled the bill right out of our hand in an aggressive and impatient manner when we advised her that she had made a mistake. She also rudely confronted one of my guests and told her that two people in the party didn’t tip. Which to be honest, I don’t blame them. The service was horrendous, and tipping is for service.

All to say, our group was very disappointed considering how excited we were to try this restaurant.

I hope for no one to be treated the way we were on a day that was meant to be celebrated...