Chuck's Roadhouse Bar & Grill — Restaurant in Niagara Falls

This experience started very well as they were accommodating and they gave us a booth when asked.

Down fall - they failed to mention how cold it was when you took a both as their heating wasnt great

We ordered pop and coffee and 60$ worth of appetizers and let me tell you they are amazing!! So yummy! (Only down side the appetizers were on the chilly side right from when we got them! Add on that it was cold at our seats it didnt take long for those to be super cold)

We decided to proceed with main course regardless, as we understand things happen

But this seems how they get you in to their restaurant as things went down hill real fast

So orders were surf and turf (lobster tail and filet mignon) and the other filet mignon!!!!

The steak that was for the surf and turf was suppose to be med/rare and the other med/well

The steak that was surf was blue rare, and the other was rubber well done

We asked if we could get them remade as it was blue rare and very well over done!

The Manager whom took forever to get to us, was super rude. Took the steaks back and then brought it back only a min or 2 after

They were the exact same steaks and cooked the exact same way!

I once again brought it to the managers attention and he said that's what they do they stick it back into the pan and cook it and give it back!!

Well ok in a way for the undercooked one but how do you uncook something?? 🤔

Yet even with the undercooked one the fact that it was mixed with lobster means now you are looking at cross contamination.

The steaks, lobster, fries looked so pitiful and after seeing what they did after we had no choice but to send it back, I was not trusting it!

More rudeness and absolute disrespect from the manager ( we also heard him yelling at the staff instead of talking to them like a human, it's not their fault you have no management skills nor the management abilities to diffuse a situation)

I ended up paying 60$ for cold appetizers, rudeness and cold 🥶 seats and a very...

A stone's throw away from the mesmerizing Niagara Falls, Chuck's Roadhouse Bar & Grill at Ferry St is a delightful culinary oasis that brilliantly captures the essence of classic roadhouse charm blended with contemporary gastronomy.

As you step in, you're greeted with an ambiance that’s both relaxed and buzzing with energy. The decor, featuring a blend of rustic wooden elements and modern design aesthetics, sets the tone for a dining experience that's authentic yet trendy. With a generous space, it manages to cater to both intimate gatherings and larger groups with equal aplomb.

But what truly makes Chuck's Roadhouse stand out is its extensive menu. From juicy steaks that are grilled to perfection to an array of delectable appetizers that set your taste buds tingling, there’s something for every palate. Seafood lovers can revel in the freshness of their offerings, and their vegetarian options are thoughtfully crafted to be both flavorful and satisfying. The beverage selection, boasting a range of craft beers, signature cocktails, and classic favorites, is curated to complement their meals perfectly.

Service at Chuck's is another feather in its cap. The staff is attentive, knowledgeable, and genuinely keen on ensuring guests have a memorable experience. They're swift with their recommendations and always serve with a smile.

Given its prime location, one might expect exorbitant prices, but Chuck’s surprises with its value-for-money offerings. The quality of food, paired with the ambiance and service, makes every dollar spent absolutely worth it.

To sum it up, Chuck's Roadhouse Bar & Grill isn’t just a restaurant; it's an experience. Whether you're taking a break from exploring the iconic falls or looking for a spot to unwind after a long day, Chuck's promises a gastronomic journey that lingers long after the meal is over. Highly recommended for those seeking a true Niagara Falls...

Our orders took quite a while to come out despite the fact that the restaurant was sparsely populated when we had ordered. When my family's meals finally arrived, I was still left waiting for mine. Two other tables, who arrived AFTER we had ordered, were served their meals BEFORE my burger came out. That was a total of 10 people plus 4 from my table. I complained to the server who was very apologetic. After waiting a good deal longer, I asked to speak with the manager. After introducing himself as the manager, he proceeded to lie and spew a lot of useless chatter (including that the kitchen staff was doing their best and that my burger "might have been given to another table by mistake"), he offered me a 50% discount on a $15 meal. I calmly and respectfully told him that the length of time that I waited for my meal, I felt that it should be complimentary. He told me that he would go and speak with the "manager" and "kitchen" and come back. He never did return and was obviously avoiding our table. It was also obvious that we were a topic of discussion, because the other two servers would walk past and state at our table. Confused, I clarified with our server that this man was indeed the "manager". At the end of the meal, I had to ask for the manager regarding his decision. He insisted that he could only give me a 50% discount as previously stated. He was aggressive and rude in tone and manner. When our server came with the discounted bill, I asked him to remove the discount as we were not hard pressed for money. It was the principle of the gesture to comp the meal. The manager is a weak coward who is not suited for that position. Our server was much more capable. We have him a...