Rolly & Bubbly (Bubble Tea Plus) — Restaurant in Niagara Falls

Came by today with my daughter. Asked for a coffee toffee. Took a sip and there were flavorless chunks of ice in my drink. I’ve never before had an iced coffee where I have to chew ice chunks. The woman that works here Khashish completely made my drink wrong. It tasted disgusting like a glass of ice with tapioca. ONE SIP was taken from my drink and I knew it wasn’t made right. I came back and asked her to remake the drink properly and she absolutely refused to do so. I then asked if she can make another drink as this one seems totally off. She said no. I then asked for a refund and my drink tasted disgusting. I never return anything but this was not made right. She refused. I didn’t come here to spend $10 to throw in the trash. Every other place in Niagara offers customer service if something isn’t made right. She was rude, unaccomodating, and blatantly refused to correct it. I simply asked for the drink that was in the pic as advertised. She later said I have to pay extra to get the “toppings” when I asked her to remake it right. Why post a pic of a drink on your main menu but it doesn’t come looking like that? I order off a menu by the way something looks. Makes no sense to me. Definitely won’t be back. I live in the area and that’s unfortunate.

Below is a pic of my “coffee toffee” drink.

UPDATE : Did you read the part where I asked for a refund as it did not taste right after the first sip? Every other post I see you tell customers they can have their money back if anything was made wrong. She refused. I did not want another drink. She only gave me the option of her remaking it. I didn’t want her to remake the same thing that tasted trash in the first place. She insisted and the outcome was the same. Both the first and second drink were put in trash. I threw it out in your store...

Tourists beware. The lady states she is giving you a cash discount because she doesn’t pay taxes and then does a switch and bait tactic and tries to tells you to pay in USD and when the prices are clearly in Canadian dollars. American tourists will be paying more because she states she “does not have an exchange rate and does not have change”. That does not make sense. If a business does not have change for an American money, then you have you customers pay with a card foe the correct amount. Instead of telling them all of these excuses to make a quick buck or two from the tourists. It is sad she is so desperate to pull something like this. We canceled the order and got our boba somewhere else We did not want to support unethical people and...

I visited rolly & bubbly for the first time, and it was an unforgettable experience! The flavors were absolutely amazing—rich, creamy, and perfectly balanced. Each scoop felt like a little piece of heaven.

What truly stood out, though, was the customer service. The staff went above and beyond to make us feel welcome, helping us choose flavors and even offering free tastings to ensure we got exactly what we wanted. They were so warm, patient, and genuinely excited to share their passion for ice cream.

The cozy ambiance and friendly vibes make it the perfect spot for families, couples, or even solo visits. must-visit...