Ramada by Wyndham Niagara Falls/Fallsview — Hotel in Niagara Falls

DO NOT STAY HERE!! My family and I booked a room here from Thursday to Sunday for our daughter’s ringette tournement. When we arrived the lobby and main areas looked a little worn down but we were tired and our youngest was ready to go to bed. We got our keys. Front desk was pleasant and we loaded a cart and headed to our room 519.

Once we arrived in our room things got worse. We could tell the room was not cleaned properly. The carpets were dirty, toilet was clearly not cleaned. I tried to just look passed it all and say it’s just a few days we can suck it up and get through the weekend. Took me three outlets to get one to work to blow up the air mattress for our youngest. They wouldn’t hold a plug in them and had no power. Most of the lamps were broken. I saw there was two water bottles and instructed my kids to not touch them as they are not free and we had brought a case of our own.

Later other members of our daughter’s team found evidence of bed bugs in their room. So ofcourse as a mom you panic and then start searching our own beds. I didn’t find bed bugs themselves on our beds but after pulling back the mattress pad there were food crumbs and food, they just covered it w bedding, also a large gross bloody booger wiped on the mattress side. 🤢The other queen bed was flipped upside down, pillow top facing down and they made up the bed that way?

We knew we needed to get out of this place but two of our three kids were already asleep. I couldn’t sleep the entire night. I was so grossed out in that room. At about 2 am I went to use the washroom and found cockroaches crawling around the floor! When I turned the light on they scattered but I managed get a picture of one and a video before I killed it. I stayed awake the entire night. I read through many reviews on this place, it was sickening to think about it. About 6 am my husband and I went to front desk there was a gentlemen there who said he couldn’t help us to come back at 8 am for manager. So we did. We explained to the manager and said we were checking out and wanted a refund. I even brought the dead cockroach with me in a sandwich bag to show her. She then told us that her manager would be in at 10. So when we came back at 10am Friday morning , after we loaded our car to leave she said manager wasn’t in but he told her that we would not get a refund for our stay. That they would wave one night and our parking but we were going to be charged for two of our three night booking. How is this okay?

Also as I was packing up our room, I thought of one or the reviews I read and checked the Fiji bottles in our room. Both the caps were already cracked and obviously refilled w tap water. I made sure to tell the front end staff that and that I took photos so to make sure we weren’t billed for those as we did not drink them. How can a place charge you for nights you didn’t stay there when you had to leave because it was so disgusting and crawling with bugs? How this place is in business is beyond me.

** I have attached photos from our stay, click on my name/icon and they will show.

Just steer clear...

URGENT 🚨 ATTENTION Date: Sunday, August 17, 2025 To: OWNER of Ramada by Wyndham Hotel REPORT TO MINISTRY OF HEALTH AND SAFETY AND PUBLIC HEALTH We have been to several hotels in Niagara Falls including other Ramada’s but this has been a devastating experience for my family. This is very unfortunate that my children witnessed a SCAM at this hotel and a terrible summer vacation outing! Since the staff and management (Lincel C.) did not care about our serious concerns, we wanted to save you the trouble and highly advise you not to come. Please READ the following carefully: Upon entry, we were DOUBLE CHARGED a resort fee by credit and again at the front desk. When we spoke with Stephanie at the front desk she said please speak to the manager Lincel C. who will gladly refund you based on the double charge the next day. When we met Lincel C. she was the rudest hotel manager we have ever encountered. She said there is nothing we can do and “it is only 5$”. Where I come from, whether it’s even 25 cents if you took that by mistake you MUST return the customer what is rightfully theres. That is called STEALING!

We were told on the phone that parking is 20$ plus tax. Upon arrival it was 25$ plus tax.

The hot tub room we booked was NOT WORKING. The TV was NOT working and the phone to call front desk was NOT WORKING. The key card stopped working. An electrician came late at night to fix these items. That is after we had gone back and forth to front desk several times.

The bed sheets were the filthiest I have ever seen in Canada and being born and raised here I’ve traveled a lot. There was dried up FECES, BLOOD, and lipstick stains! I told the manager Lincel C. and she showed no concern. In fact it sounded like she heard this from customers several times. I had to get my own new sheets to sleep in late at night.

The room was filled with FLIES / ROACHES (not 1, several). Again when mentioned to front desk, no concern! There was no toilet paper or tissue paper upon entry, I had to grab my own.

FIRE HAZARD CODE not met- there was water dripping near the LOUD AC UNIT next to an outlet !

The manager told us to pay the FULL amount which was well over 400$ even with BLOOD stains on sheets, NOT WORKING tub and appliances, roaches, and double charge of the resort fee! The PRICES AND THE PICTURES ON THEIR WEBSITE ARE ABSOLUTE LIES!

WE ASK THE MANAGER TO PRINT OUT THE RECEIPT, SHE SAID SHE COULD NOT!

For the sake of this hotel, please request the manager Lincel C. to be reviewed. She has stolen our money by double charging resort fee and has passively ignored severe concerns of HEALTH AND SAFETY!

Stephanie at the front desk showed remorse for the pictures and sheets with blood/feces I showed her.

All in all, please go to other hotels in Niagara and NOT this specific Ramada- just read everyone else’s scam/ theft stories and filthy rooms they endured. Several reviews have mentioned similar concerns and even when brought up to management there has been no...

Horrible experience and being ghosted by the manager Lincel. My family had booked a stay at your Ramada Wyndham hotel. The purpose of our stay was for our little guy who turned 2 years old.

Shortly after we entered the room, we put our kids to bed, but began to notice the room was really cold. We turned on the heating unit and waited for the room to heat up, after about an hour it was getting colder. At this point we called the front desk, who sent a gentlemen in to assess the unit. He instructed us to wait 20 minutes and call back if it's still not working. We called back after this, as it was still freezing cold. At this point the front desk told us that the heating unit was broken, and that they would have to move us to another unit.

We ended up moving because we had no choice, because our kids shivering in their sleep. This was unacceptable because they had a hard time getting back to sleep, as they woke up while we were moving them to the other room at 12:00am. Everyone woke up with Runny noses and we had to cancel our outdoor activities for the day, due to this.

To put it simply, what was meant to be a relaxing birthday celebration, turned into a ruined family weekend.

The reception was made aware of our disappointment, and I had made it known that due to these issues, I sincerely requested that we be refunded the full amount for the night. They told me that they would let the manager in the morning know, as she couldn't make that authorization. And unfortunately the lady at the front (Erika I believe) could also not authorize this request. She said the issue was resolved, because we got moved to a room, which seemed ingenuous.

Moving us into a room with working heat was not a resolution, I believe that was a requirement, as that is the minimum standard for a hotel stay. The request to be refunded was due to the unfortunate circumstances that were a result of the room we were first given, not having the heating unit tested, and for us suffering in the cold for too long and interrupted sleep, on a special occasion.

I tried to email Lincel twice, but got no answer. Hoping this might trigger a response from someone at the hotel to reach out to me.

Feb 11th 2025:

Someone replied to my negative review, saying they are sorry that I wasn't satisfied with the resolution. WHAT RESOLUTION?! Making us switch rooms in the middle of the night with sleeping babies was more of an inconvenience then a resolution. What an absolute joke, not even a phone call or direct response, just a protocol response to show that they have responded. My next step is to take this to Social Media and the News. I tried to be reasonable and fair with this hotel chain, but their response shows that they don't value customers and only care about their profits and their image. I will give you 7 days to reach out to me directly to address this issue before I file a formal complaint with an MPP and BBB. I know how the process works and only want...