Souvenir Mart — Local services in Niagara Falls

I gave this business a one-star rating and that is generous. unfortunately, a zero-star rating is not an option. My son went to Niagara Falls with a friend and her family a couple of weeks ago. He and his friend shopped in the store without the presence of adults and were allowed to purchase 2 rather large knives, which we as parents, are not pleased about. He lost his receipt, and when I called the store today to ask the manager for (at the very least) a credit, she indicated that it's too bad but there's nothing they can do without a receipt. Our telephone exchange became quite heated and she wouldn't let me get a word in edgewise; however, she was quite happy to tell me to "hurry up and say what you have to say, it is very busy here today". Extremely rude and disrespectful. She wouldn't provide me with her name, nor would she provide me with her boss' name or contact information. Steer clear if you don't want any hassles should you experience a less than straight...

Bought some souvenir with them including a coffee mug. When we were barely out of the door, the filmsy plastic bag they gave us opened up at the seam, causing the coffee mug to fall to the sidewalk and broke. The plastic bag wasn't even carrying heavy things. We went back to complain about the inferior quality plastic bag they gave us, asking for a replacement of the coffee mug. The staff just brushed us off rudely. The mug wasn't something really expensive, but we felt it wasn't our fault that it broke. This is the only dark spot to our otherwise a very pleasant trip to Canada, especially dealing with friendly and...

I bought a sweatshirt for my husband . When he tried it on it had a RIP down the sleeve. I called asked if I could exchange it for a new shirt, they said yes . When I brought it in they refused to exchange it. They said that there is no way they sold it like that. That they check their merchandise before selling it. We didn't put the hole in it. So, be cautious. I will never buy from there again. They have poor customer service and don't stick to their word when they are...