Queen Charlotte Tea Room — Restaurant in Niagara Falls

I went to the Queen Charlotte Tea Room for the first time yesterday with my family. From the moment you enter the picturesque century home, you get a very welcoming feeling. Immediately upon entering we were greeted by Roger; the owner. He brought us upstairs to a table immaculately set for four. The room was full of early century art, items, and pictures of the royal family. It had a distinctly traditional British feel that you would find only in British seaside bed and breakfasts and small tea rooms.

As a British Citizen, I always struggle to find that feel of home in this country, and I definitely felt it at this restaurant. I always worry when food is advertised as "traditional British", but that description was spot on for this location. The environment was inviting and friendly, it felt more like staying at a bed and breakfast in Blackpool, or being invited to someones home for dinner.

The menu is simple and straight forward, a mixture of pies, fish and chips, soups, sandwiches, desserts, and British drinks. Each item is homemade, the desserts alone are not only amazing to look at, but even more so to eat.

My family had fish and chips, ham sandwich with chips, egg salad sandwich with clam chowder, roast beef dinner, and chocolate cake. The food was amazing, perfectly cooked and served. The fish batter was golden, light, and fluffy with very little grease. The chips were equally perfect. The roast beef dinner felt like it was home made, cooked to perfection with a perfectly risen Yorkshire pudding, and my children wolfed down the sandwiches that came on homemade barm bread (a sweet flat dough style bread). We also had the homemade lemonade and iced tea, which were delicious.

We followed this with a nice English Breakfast tea that really hit the spot.

Not only was the food amazing, but the service was equally so, with Roger and his wife being gracious and welcoming hosts. It was a nice change from the usual rushed and disinterested waitress experience that you can find in almost every other restaurant in Niagara Falls.

I recommend this restaurant to any "ex-pats" that are looking for a taste of home, and to anyone else that just wants a great dining experience.

This was by far the best dining experience that I have had in a very long time, and will absolutely bring my family back again (at which time I will...

The reviews on Yelp were uniformly positive, so I took my extended family there for a birthday breakfast. The food was mediocre but the sausages came completely pale. I asked the server if they could be browned. She went away for a few minutes, presumably to confer with the cook. She came back and said they couldn't brown them, that they served them 'English-style'. She assured me that they were cooked. yes, cooked in the microwave. No color at all, which is not an attractive quality for a chipolata style sausage. Having lived in London for the past 8 years, I can assure the owner that breakfast sausages in the UK are indeed browned when cooked. They tasted bland and barely edible, cooked but not palatable. The waitress tried her best but seemed new at the job. When she came back with that answer I decided to cut my losses rather than take on an uphill battle. What kind of place wouldn't offer to brown the meat a little more at a customer request? Unless they didn't use a pan in the first place...? Before that, we were asked for our drink order only to be told that they didn't have any of the juices on the menu. We were the only customers and I can imagine some of the reason behind that. I made the reservation a day early so it's not like they didn't know that 7 people were coming. Wish we had just gone to a tourist place closer to the Falls. It's a shame because they had the quaint thing down pat, just not the food that we tried. No maple syrup for the one person who ordered pancakes, just that corn syrup version of pancake syrup. I guess they have to economize. The pasties and pies didn't look of any better quality but I can't...

While I did not get a chance to video the event, I saw that there was two friends (one Asian and another Caucasian) wanting to sit. An older, heavy set lady came down. As soon as she saw them, especially the Asian, she shook her hands and head. They asked for a table and she said there was no table available all day. Even though it was almost deserted at that time. The gentleman then asked if there's availability in other days but she continued gesturing to them how is all booked.

Really? Although I'm just a witness, I don't like to point out to the fact that: She may not have an issue at all but for a person seeing that, it didn't reflect well on the restaurant. The most disappointing part is when there was a review on the event, but it was not only immediately dismissed, but the person who wrote it sounded very defensive. A GREAT work environment would've taken it seriously and took its time to investigate and be neutral towards it.

It was, awkward for me seeing the scene. But reading the reaction from the "long time" employee hardens my view that: The restaurant did have something to hide Management does NOT take responsibility in these alleged action proactively. Training in sensitivity is most important.

I feel that as a reviewer, I cannot be silent on the situation and come forth even though I might be potential repercussions from this, as shown by the reply from...