Starbucks Coffee Company — Restaurant in Ontario

This is a nice Starbucks with friendly staff, but I take issue with the location’s standard operating procedure regarding coffee availability in the morning. Although they open at 6:00 a.m., they don’t begin brewing coffee until a customer walks in and specifically requests it -- meaning up until this happens, no coffee is brewed. This morning, there were five of us waiting in line for coffee to be made—nearly an 40min after the store had opened. Staff explained that it's their policy not to start brewing until there’s enough customer traffic. However, during the morning rush, people expect coffee to be ready—not to wait 5min for it to be brewed. If the store is open, it should be fully operational and prepared to serve customers from the moment...

Someone has been misleading me about my favourite drink eligible for red cup promotion. They said anything with pumpkin are eligible for holiday drink. I called a day before red cup promotion day, if Pumpkin Cream Nitro Cold Brew is eligible for red cup promotion that day. They told me yes, then the next day in the dawn in the morning when I came for long line up at 5:30am, Pumpkin Cream Nitro Cold Brew is not eligible. I've been lied to. I didn't buy holiday drinks as all the holiday drinks as I have some other dietary restriction. Wasting 15 minutes of my trip to get there. I probably won't come back, as price continues to hike, while wages...

This Starbucks is located on the main floor of a historic building in the downtown/Queens University area. There's seating inside for maybe 20-30 people and it can get quite crowded if there are a lot of students there studying. The parking lot is small and rather awkward with many of the spots reserved for apartments on the second floor. There is no drivethru, but there is an outdoor seating area for the warmer seasons. It has recently been rearranged inside and boasts a larger serving counter. The staff are quite friendly and are knowledgeable of...