The Coffee Exchange Inc — Restaurant in Ontario

I had a terrible experience there tonight because of some purchase policy which was being strictly enforced. Normally I'll buy a few items and relax while I eat them. I don't stay long, but I'm courteous and always tip well. Tonight as I was about to order something my boss called and I had to take it. The conversation went a bit long, but I still planned to order a dessert and tea, when one of the servers came over, interrupted my call, and continued to talk after I signaled that I was on the phone. That's alright, I thought. No harm done. Well by the time I was finished with my call my friend (who had already purchased items and finished them) was ready to leave so I was standing, waiting for her to pack her bag, when another server came over and asked what she could bring. I told her nothing, that we were on our way out, and she responded "well then I'm going to have to ask you to leave... This is a place of business."

1. I have been a patron many times over
2. there were empty tables and seats
3. it wasn't busy and nobody was waiting
4. sometimes waiting and being kind results in people spending more money
5. I was standing TO LEAVE when she confronted me

I'll never spend another dime...

I was in Windsor for a conference for a week. Plus 421 other people and I did not recommend this cafe to any of them. Here are my reasons, Staff are the issue. Both days I was there, I was being ignored, it was a real thing. People stepped in front of other customers and the staff let them. Secondly when I asked if I could pay for a suspended Coffee, ( caffè sospeso) I was asked what that was, I explained the concept and then I was told in a chiding voice " no we don't do that here". She was very dismissive and Ill be damned if she didnt give me an eye roll. In this day and age any cafe that doesn't try to help a little, should be ashamed. If your staff treat customers this way how can you advertise yourself as having a good atmosphere.

Considering the substantial street population in that city and how cold it gets, that attitude is a sadness. Hopefully the staff I met never have to ask for a coffee to warm up, when they are...

A neat fixture downtown. Since the Starbucks closed at University I've been swinging by here more often, and I have to say their menu as a whole is better than I remembered. Certain things are overpriced (mostly the cakes, and mostly because they give you more than I, at least, can eat without feeling sick) but I haven't had anything I legit didn't like there yet. I'm a frapp guy and for years I considered theirs inferior to sbux's, but now I just think they're different. And it's nice to have a true late-night cafe that, for whatever reason, doesn't seem to suffer from as many sketchy clientele as my poor barista buddies had to deal with across the street. I've especially enjoyed the couple of times I've been able to snag one of the patio tables and do homework. Overall I'm really enjoying having this new stomping grounds - though it won't stop me from going to Roundhouse to see my barista...