I'm not sure what's going on lately with this location. Every time we travel from Toronto to Windsor we always dine at this specific Keg Restaurant because it's right next to the Holiday Inn

FACTS : My wife and I run a very successful law firm in Toronto and we always recommend this specific location until tonight. One of our guests that worked with us. Ordered the rib steak and it came out completely burnt. So badly, she could not even chew it. Our waitress decided to replace the stake well. Half of the steak with a sirloin, a very small sirloin steak. When we ordered the most expensive steak, the Rib Steak. Are you joking me? When I confront my waitress and after why she replaced it with a low end stake when we ordered a high-end quality steak. Our waitress Fawn...said to us that's what her manager told her to do. Rather than argue for us Would she know what she was doing was wrong? She simply said, that's what her manager stated. Well that's where I got involved.

I called the manager over and explained to him. How can you replace a $65 steak with a $18 steak when it was the Kitchen fault at the steak was burt?

He absolutely agreed ! The manager's name was Corey. He not only was apologetic, he replaced the steak meal with a new $65 rib steak and didn't even charge us for the steak.

Explain to me why my waitress couldn't do the same thing that I did simply explain our situation?

PART # 2 Along comes an articulate, polite well mannered, classy hostess named..LUCIA. She spent more time with us correcting our situation than our actual waitress, and this young lady was only a hostess. My waitress disappeared completely. I could not find her for OVER 15 minutes after I told her what the problem was. This waitress should have been more attentive to my situation rather than disappearing and not wanting to deal with the problem. Ironically, this hostess Lucia, who is not even our waitress, took care of everything for us. Made sure The mattress got involved made sure. Their meals were sent out properly. Checked on our table 4 times in 10 minutes !! Yet I still cannot find my waitress...Fawn... Completely vanish didn't even check on us. I asked Lucia why she was not a waitress. She says she would love to be, and that would have to be management's decision. Well, let me tell you, I spoke to Corey. And the general manager gave them both my business card from the law firm and said that this is one young lady. That should be a waitress because she actually cares about your customers. I'm sure my waitress Fawn is a nice lady but the way I was treated, it seemed like she didn't even care. Why would she disappear for over 15 minutes knowing I have a problem, and why do I have a hostess, who's not even my waitress care more about my meal and my service? Did you know how many times Lucia apologized on behalf of my waitress and the service I was getting? I hope had office and the general manager of this location. Reads this review and promotes good people into better positions. Lucia... No question would make a fantastic waitress and she's wasting her skills as a hostess. She cared more about my meal.More about the service I was getting and checked on me more than my own waitress.... Unbelievable ! To Lucia... I spoke to your general manager, and I alsospoke to the assistant manager Corey, where I left both my business cards, commending you on a fantastic job and you just saved a long term customer who will now be returning because of you, and you only. I hope the next time we return in 2 months. You are now promoted to becoming a waitress, because you deserve that position more than anybody that I have seen there. To my waitress Fawn... The next time you have a situation with a client, we're a customer. You don't run away from the problem you attend to it, and you didn't even have the respect or the class to give me the bill yourself, you sent somebody else over. You didn't even ask about our experience or apologize for disappearing for 15 minutes.... knowing it was a situation.

Mark Anthony Area Manager ONTARIO LEGAL LTD