Match Eatery & Public House — Restaurant in Penticton

I am not one to complain. But by far, Kelsey from Match Penticton was one of the worst servers I have ever had.

We had a table of 10, upon arriving, the table was filthy with pollen, the seats, the table and underneath the table was disgusting. She also had NO idea that we even had a reservation.

We had asked Kelsey to clean the table, which she did, but that’s about where the service ends.

Throughout the entire night, Kelsey was completely frazzled and confused. The service was incredibly slow, which fair enough they’re understaffed but that is not an excuse for terrible service.

We had asked for a simple slice of lemon for water three times, and she STILL forgot to bring it. We had to ask again to ensure she brought it. She also messed up one of our orders, by bringing the wrong thing completely. I had asked her to switch to a different meal, all of us at this point had received our meal. After a circus of back and forths of her forgetting things and everyone was done their meal I decided to tell her to forget about the peanut chicken salad. At this point any sensible server would apologize and give us the meal, and waive it from the bill. She herself said that she would bring a box for us with the salad and waive it from the bill, she did not.

The worst part is, she charged us. When it came to paying for the meal, this is when chaos ensued. I asked her where our peanut chicken salad was, she aggressively responded saying “why would you get that if you didn’t pay for it” after SHE made the mistake. I told her respectfully, I don’t think we should be paying the 18% gratuity. From that point, she started to argue with us about how she thinks she’s a good server. I asked her “wouldn’t it be up to the people you’re servicing to decide how good of a server you are?”. Hilariously, after her comment, there were MANY back and forths of her messing people’s bills up.

When I went to go report this to the manager, the manager had no clue what was going on either. She stared at me like I was an idiot, but we never received the peanut chicken salad that we ordered.

The food was okay at best. I ordered a hot honey Nashville sandwhich and just got a fried chicken sandwhich.

I highly recommend not eating at this restaurant. And if you specifically get Kelsey, ask for...

UPDATE We were never contacted about this review. We reached out and never heard back either. I stand behind my review 100%. We will never return to this restaurant.

Horrible servers/managers with attitude that feel entitled to tell you they are accommodating you by allowing you to sit at their restaurant.

We showed up with a party of 15 (4 were kids) and sat at 3 separate table's, no reservation so it was no problem, we expected to be split up and we expected some wait times. After 20 minuted of waiting, because less than half of us had been asked to order drinks, one of our party members at table 2 said to a passing server "excuse me, can you please get us our waitress so we can order some drinks" she was immediately confrontation in her response of trying to "accommodate" us as they were short staffed (Restaurant was at 50% capacity) and she would get our server when she could. Our server then walked up to table 1 and said "I'm here to take your dinner order." I started to explain from table 2 that we had not put in our drink orders yet and would like too do that first. Once again we got thw response that they were trying to "Accommodate" us. I then asked that she stop using the word accommodate because we were just three tables and we weren't asking for special treatment, or to be seated at one table. We were just asking that we get drinks before they take dinner orders for 1/3 of our party. The waitress then said she was going to get another server to "deal with us". Then the manager walked up to table 1 again to see what the issue was. I said we were just trying to get drink orders in since we had been waiting for 20mins and that I didn't appreciate them continually saying they were trying too accomodate us because we weren't asking for special treatment we were just asking for any sort of service. He then said that they would comp our drinks (the 5 that had drinks) but that they asked that we find somewhere else to eat. We walked out and a portion of us went to Earls where we received exceptional service and tipped heavily on a...

Went to this eatery last night, this was not the first visit to this lounge. We decided on the rooftop, and it was lovely. We were seated right away, and I want to say that our server, although kind, and sweet was just not on top of her game. It took a very long time to get any service, granted there were two large tables with patrons, besides ourselves. Our experience should not lack in service because of this. This is not our first time at this eatery that the service was less than adequate. Tables around us were also lacking service, and guests were leaving without ever being acknowledged. Our meals were brought to our table by other servers, which was nice, my point being that our particular server , you would think was free to travel the room, accessing guests needs, but that was not the case. My drink order had sat on the bar for such a long time, that it required to be redone, as the ice had melted, as well as the accompanying drink , which was a fizzy drink, it was warm and lost it's fizz. In the end I had to go to the desk, ask once again for my bill, I literally did circles, on the spot looking for anyone, there were 0 staff on the floor, in view, finally our server had appeared, they were all in the kitchen eating, this is true as she was wiping her mouth. I blame the management. It is their responsibility to train the staff, and over see the guests, and I hope in the future this is resolved. I would hate to see other poor reviews such as mine. I love my town, but the staff needs a refresh in...