Cut Casual Steak & Tap — Restaurant in Saskatoon

To your response Dear Restaurant Owner: meeting expectations means at least try not to burn the meat for $44. If you can't meet these least expectations and receive well objective comments from your own customers and not to lie about how badly we talked means you are in a wrong business. Please do not take berating personally, you are in a business at the end of the day where your job is to make your clients happy and not at least making them leave and feel disrespected. We berated food and your staff took it personally very poorly and very rude by pulling the plates in front of our faces and my child's mouth who actually enjoyed the burger - is this ETHICAL?! Well I dont think so. So he (or you) had a discriminatory attitude. Please fix it. No personal issues, as we never knew you, it was out first time, and going to be the last obviously, which I will further strongly not recommend people going there based on objective overrated burned food and rude behaviour. No comments further. I know I am telling it based on facts and it is true. And by the way seeing other reviews apparently you have a history of bad management and not cooked or overcooked food.

Terrible food and humiliating service. Wasted time waiting for our food with our family. The premium, which they call, steak was overdone with burning and pieces of charcoal on the meat. The veggies were cut and cooked as if served to cattle, not humans. This is in regards of my food, not to mentions kids others. When brought attention to the overly almost burned piece of meat, the Manager at his worst attitude said this is the way it is done and the next would be the same. Next comments were not taken well and the man who calls himself a Manager literally grasped the plates including my daughters, although didn't have a comment on it, from our hands very rude and basically asked to leave with loud and fake "apologies". Rude, unethical, discriminatory and racist behaviour from receiving time, we tried to not pay attention, have swallowed few of unprofessional comments about attire of my husband from this man. Failure to such high end so called place that happens to hire a racist superior staff. Disappointing at all levels given the amount of places been around the world with fine dining....

It was THE WORST customer service ever. I was in town for business. Our group ended up being a bit bigger than we expected. All of a sudden, the restaurant owner came over and started yelling at me about how big our group was despite the fact that we brought them over $4k business that night. The owner even asked if I was local from Saskatoon, and I said no (I'm from Vancouver). He said if I am not local, he was afraid he couldn't accommodate us, which is totally irrelevant! I was deeply offended and disgusted by his comments. Since it was too late at night and we couldn't go anywhere else, we somewhat managed to finish our dinner with no further issues from the owner. The steak was also way too overcooked and dry. I am NEVER coming back to this restaurant. This is THE WORST customer service and dining experience ever.

*Response to the owner's comment: We host events like this across Canada, and i have never had a restaurant owner complaining like that before. We have had a similar situation before a couple of times, but they were always cooperative, kind, and trying to find a solution together instead of being critical and telling me to go somewhere else. I explained to you that I also didn't expect such a large turnout, but it happens. I was respectful to you and even empathized with you. Yet, you never even had the decency to apologize to me for being rude, to your paying customer. Many restaurant owners would be so grateful for bringing them more business. Sure, it may not be all about money, but what happened last night was totally managable. Have you also thought about a position that you would put me in and our business reputation if you were to kick us out? Lacking empathy and complaining instead of being cooperative in a situation like this is not what I call great customer service. Good, you don't care about money because I am never bringing my business to your...

I was unfortunately underwhelmed. I like to dive into local cuisine with a higher end steak restaurant in places I travel. This restaurant was recommended by my hotel and traveling as often as I do I rely on local’s recommendations. The cocktails I ordered were “Pretty In Pink” and “Berry Basil Bliss”. Both were full of well intertwined flavours. They did not disappoint. The stuffed crab mushroom caps were very tasty but, had minimal traces of crab. The steak was prepared as requested and lightly seasoned. It could’ve been taken to a higher level if it were served on a warmed plate or hot stone. Particularly when served with lobster, it’s preferable to maintain ideal meal temperature with a warmed plate. This way the customer doesn’t feel rushed to eat while it’s warm. The lobster tail was tender however, it lacked any flavour good or bad. The accompanying melted butter was kept warm by lit flame but, was oddly watery in both texture and taste leaving the lobster a sad side rather then formidable pairing. Finally the dessert was a raspberry and vanilla cheesecake. This was perhaps the most disappointing. It was absolutely no better then the cheap, whipped, no-bake cheesecakes that are commonly served at all you can eat buffets. Also, it was a tiny portion given the low quality with high cost. The positives were the atmosphere and the staff. Staff were professional and had formal serving etiquette. They elevate the dining experience which, is needed given the...