Scarlet Craft Kitchen — Restaurant in Saskatoon

A year ago I would have given rave reviews, but things are seriously hit and miss at Scarlet now. On this visit the drinks didn't come until after our food, our server arrived to drop off our food after we'd been sitting sipping water for ages and they awkwardly hand-waved that our drinks would be a bit, but it seemed like really they just forgot we had ordered drinks and forgot we were there.

Everything seems overcooked - the spinach dip is cooked until it's dry and burnt at the edges. And the beignets (which are why we talk ourselves into going) are kind of awful now. Tiny, empty inside, overcooked to a crisp, super dry. Like miniature overcooked pita pockets. They used to come piping hot and were pillowy soft doughnuts. And we used to ration the salted caramel dip to have enough for all six of them. But our last three visits the beignets were cold and at the end the dips were basically still full because the beignets were just six glorified chips.

The server did no checking in, just made hollow comments on what we'd eaten as they whisked away a plate.

I guess really this should be lower than 3 stars. I suppose I'm skewing higher based on hope it will go back to...

The service was Very Poor. Went for lunch with a group of 5 around 115pm on a Friday, and the restaurant was very quiet with maybe 2-3 tables being served. Rounds of water and ordered drinks took way longer than it should have. Our orders of food took not too bad of time, but after that the service was terrible. Server asked if my boyfriend wanted another coke, and he said yes. The server did not come back for his drink until we waved down after server and asked for another coke, since we waited 10-15 minutes for the initial server to come back. No apologies were given at that time. Never got asked how the food was. Once we were done eating and the server was cleaning up our plates, we needed one to go box, which she acknowledged she would bring one and also the bill. Came back with the bill, forgot the to go box. We paid for the bill, and she never came back with a box. So we got up, and luckily, our server was walking out of the kitchen and had to ask again for a box, which she went back to the kitchen and grabbed one. We all question how well the service would be here if it was busy. It was not a great...

We had our daughter and son-in-law’s wedding dinner at Scarlet last weekend. What a truly wonderful and unforgettable experience! Thanks to the very skilled and efficient kitchen staff, the food, which was excellent, and of generous portions, came out to our guests all at the same time, hot, and beautifully prepared. The servers were ABSOLUTELY AMAZING. They were friendly, good-natured, patient, and so accommodating. I cannot say enough about the service! Because the restaurant wisely required a seating plan (COVID precautions), the servers made a special effort to call guests by name. Thank you so much to Leah, the General Manager, for her complete care and attention, and for all of her special touches. The tables we requested for the guest book, the cake, and the favours were all exquisitely decorated. Thank you to the Sheraton Hotel, and the entire staff at Scarlet for creating a truly memorable experience for our special...