Alforat Iraqi Street Food — Restaurant in Toronto

NEVER DO DELIVERY. EVERY SINGLE TIME WE ORDER TAKE OUT THEY KEEP MESSING UP OUR ORDERS.

5 times we tried to give them the benefit of the doubt.. praying for a good & correct order for once.

after 2 times, i finally called to complain that this seems to be a recurring situation which is disappointing. the night manager was nice enough to tell us he will make sure our next order will be correct, and gave complimentary soup but unfortunately it still came out wrong. we still gave the benefit of the doubt and hoped ONCE AGAIN that maybe they will get our orders correct, and still after 5 times they never fail to make a mistake as per usual.

not organized. they don’t read the modifications. we ask for sauce on the side, we get zero. if we ask for 2 wraps for 2 different certain wraps, we get 3 and 1. we ask for lightly dipped in fat, they drench it causing the whole wrap and even bag to be leaking. they give the wrong meat. or one time i’ve asked for sauce on the side for my bowl, and the amount of sauce that was IN the bowl (not in the side) was not appealing. IT WAS SO MUCH i felt gross. perhaps they should use a squeeze bottle to drizzle instead of a scooper cause gah-damn.. there’s always something.

at some point uber might flag us for constantly complaining for a refund when it’s not even our fault.

PLEASE ORGANIZE YOUR CHITS PROPERLY AND PLEASE READ YOUR MODIFICATIONS. I suggest to hire an expeditor or assign someone to expedite and even double check that what it says on the receipt/order matches what was made before sending it off.

or maybe turn off the take out apps if your staff is not equipped for the rush. respectfully. i’ve worked in a restaurant for 10+ years. whenever we are busy we would pause the apps so that we give some grace to our kitchen staff. anyways im not surprised with the reviews i’ve heard from people commenting of how trash the yonge and dundas location is.

it’s unfortunate because the food is pretty decent but would be much better if it was...

Avoid this place at all costs. I have never in my life left a 1 star review anywhere till now. This place is the worst restaurant in Toronto and it was by far the worst customer service I have ever experienced in my life.

So I went in for the student deal that said $7:99 for a shawarma and drink. They told me the drink is no longer included which is not what their Ad said, this was weird but I still ordered the drink separately and a side of fries. Then they said it’s $8:49 for the Beef wrap and not $7.99. Again, their Ad said $7.99 for a shawarma and free drink. It’s 50 cents so I didn’t care I still ordered, I just found it funny that they were willing to lie in their marketing for an extra 50 cents.

But this is where I lost it, as I was about to pay the lady asked me rudely if this is for dine in and when I said yesx she said I’m not allowed to dine in. I immediately thought she meant I can’t get a dine platter. I asked her what she meant and she said the student meal was only for take out. I was honestly shocked and still nicely asked if I can eat my order here, and she said “NO”. I was really confused because; Your Ad did not say no dine-in The majority of the seats were empty There were literally Middle Eastern looking students sitting and eating their wraps in the store. The wrap wasn’t the only thing I ordered.

Nonetheless, I was still willing to order and nicely asked her again “so I can’t eat here?” And she just shook her head at me and said no. Lol. I cancelled my order and walked out of this disrespectful establishment that shows zero class to customers. I wouldn’t embarrass myself eating even free food at a place where I’m not welcome. I have more respect for myself than to give my money to a restaurant that does not even allow me to sit in their store. Wasted my time going to this place.

There are plenty of restaurants that will value your money & time and this store is the furthest...

I recently tried Al Forat, and I have to say the food was absolutely delicious fresh, hot, fast, and easily a 10/10 on taste. I’ll definitely say this place has some of the best shawarma I’ve had in Toronto.

That being said, the service really took away from the experience. When I ordered, I assumed it worked like other shawarma spots where you choose your toppings. But I wasn’t asked if I wanted things like onions, hot sauce, lettuce, etc. I only managed to ask about removing pickles after I ordered, and the staff told me “next time say it before.” I missed out on toppings I actually wanted, which was disappointing.

I also came in with my TMU student email (and my friend had her student ID), since the student discount was advertised heavily online. We both got the deal, which was nice, but it became uncomfortable after. We weren’t asked if we were dining in or taking out, so after politely asking for seats, we were directed to the bar area. Once we sat, a staff member came over and told us that because we got the student deal, we weren’t allowed to sit in the main dining area since the student price is $7.99 instead of $12.99. Honestly, that comment felt unnecessary and kind of humiliating. A discount shouldn’t mean you’re treated with less respect especially one that the restaurant itself promotes to students.

On top of that, I noticed other customers also had confusion about dine-in vs takeout, since staff never clarified during ordering. One man even got upset after being asked to leave his table for the same reason.

Overall: amazing food, but poor customer service. I’d love to go back for the shawarma because it was that good, but I really hope the staff can work on how they communicate and treat customers. A simple “dine in or take out?” and “what toppings would you like?” would make the experience so...