Chatime Bubble Tea — Restaurant in Toronto

I had a very bad experience at this Chatime the other day. I ordered a mango tea colada and pointed to the sign while ordering. While waiting for my order, the employees were laughing and talking a lot instead of making the drinks. About 10 minutes after I ordered my drink, and this is only with about one person in front of me, I noticed the drink did not look like the picture, so I went back and said, "hi, I think this is the wrong drink I ordered the mango tea colada." The woman working was very rude about it and rolled her eyes saying in a very snarky voice, "you ordered the mango tango." I said that I pointed to the sign when I said it and the person I was with also heard me say the right thing. She grabbed the drink and started trash talking me to her employees while they laughed. She then gave me the drink and wouldn't even look at me. The drink was watery and did not taste how it should have. This is the SECOND time this week that the same Chatime has messed up. If you want good customer service and don't mind a bit of a trek, I'D STRONGLY RECOMMEND going to the Chatime located at Kingston rd in Pickering. They had AMAZING service compared to the employees at STC. This problem should seriously be looked into.

Edit: The manager reached out to me and reassured me the matter would be further looked into. I'd like to thank him for his hospitality after...

Ordered two passionfruit slushies both customized with 30% sugar at the Scarborough Town Centre location. I saw them making a big batch and then poured three cups as another person also ordered one. And sure enough when I took a sip it was full sugar. Obviously they didn't care to make two different batches in order to save time. I told them I asked for 30% sugar and the girl said that they can't make it with less sugar as it'd have no taste! She said you add the passionfruit syrup and then the sugar. Huh? Then add only 30% sugar! It has taste with 30% and whether it has taste or not is irrelevant. I'm the customer and that's how I like it. And what's the point of having sugar options if you make it all the same? For the price that they charge for these drinks and the fact that their menu allows customization they should build the drink to the customer specifications. Chatime needs to better train their staff at this location. I'm never...

Everything great and well organized except for the person that dries/"cleans" the drinks by wiping it with a wet cloth or dry cloth then wipe the countertop and repeat. New drink, clean the drink, clean the countertop and gives to customer then repeat. Seriously, the service was incredibly quick. Received my single order within 5-8 minutes during a busy weekend afternoon. I supposed it's the norm to stare at my phone and/or talk to my friend or have my eyes wander elsewhere while I wait for my order but it was difficult to look away after witnessing. Sure, the person was certainly shocked and confused when I suddenly exclaimed: "not to wipe the drink" when it was time to pick up the order. Don't know if the person was deliberate or wasn't given enough tasks and probably just trying to be productive and efficient. Careless or new? Regardless, a little...