Chipotle Mexican Grill — Restaurant in Toronto

Chipotle Mexican Grill in Scarborough Town Centre is the worst location that I have ever been to! I ordered a Burrito Bowl and a Large Queso Blanco and Chips. They gave me tons of rice, a small amount of meat, a small amount of beans, a small amount of cheese, a small amount of sour cream, and a small amount of jalapeño hot sauce!!! I even told the employee, “That’s all you’re giving me for meat?” Then, she gave me a scoop of additional meat. Even though, I was one entire scoop of meat short!!! In other words, the Burrito Bowl that the two employees prepared for me was not up to Chipotle Mexican Grill Standards. Moreover, the employees are being overworked to the point that they cannot understand what you want in your food. I had to correct two employees four times, because they were about to mess up my order!!! One of the employees could not understand what I wanted in my Burrito Bowl, on two occasions. She also forgot to heat up and give me the Tortilla Flatbread on the side as I told the employee at the beginning of placing my order!!! I had to ask her, “Where is the Tortilla?”. Then, the Manager had to go heat it up and rap it in an aluminum foil for me when I was about to pay for my order! In regard to the second employee, instead of putting Queso Blanco in the paper container, she started putting in Guacamole and I had to correct her!!! Also, I was furious when I came home and started eating the Chips!! The Chips were old and stale, and appeared that they were a month old!!! The Bag of Chips were also filled half way!!! To Chipotle Mexican Grill, please send a representative to the Scarborough Town Centre location. There are a lot of problems with this location. In the City of Toronto, there are no Chipotle Mexican Grill locations that operate in this kind of manner! This is a chaotic and disorganized Chipotle Mexican...

For my birthday lunch, my wife and kids treated me to a meal at the Chipotle located inside Scarborough Town Centre’s bottom-level food court. Walking into the bustling mall, we were eager to enjoy some delicious food in a lively setting.

Chipotle’s location in the food court offers a casual yet inviting atmosphere, perfect for a family outing. The service line moved efficiently, but I would recommend going during off-peak hours to avoid the rush and enjoy a more relaxed experience.

We decided to mix things up with a variety of options: bowls and quesadillas for the adults and the 3 older kids, and a kid’s meal for our youngest. The bowls were loaded with fresh ingredients, customizable to our preferences. The blend of rice, beans, meat, and toppings created a hearty and satisfying meal. The quesadillas were perfectly grilled, oozing with cheese and packed with flavorful fillings.

Our youngest was thrilled with the kid’s meal, which included a small quesadilla, rice, and beans, along with a drink. It was the perfect portion size and kept him happy and full. The attention to detail in packaging and presentation did not go unnoticed; the food was neatly packed and looked appetizing.

The quality of the food was fantastic—everything tasted fresh and flavorful. The ingredients were well-prepared, and it was clear that the food wasn’t rushed despite the busy environment. This Chipotle trip felt like a real treat rather than an everyday meal.

Overall, our experience at Chipotle in Scarborough Town Centre was memorable and enjoyable. The combination of great service, delicious food, and a family-friendly setting made it a standout birthday lunch. While it’s not something we’d do every day, it’s definitely a place we’d return to for a...

Firstly, let me say that I truly love their Chicken Rice Bowls but this visit was simply horrible. The servers at the counter were rushing like mad but the thing is....there wasn't a line up. I really don't get why they were rushing so much. The server was rushing so much that she didn't even hear my order properly and they even forgot my sour cream. If there was a line up, I can understand the urgency but there was only one other person beside me so what was the rush???? Messing up my order is not appreciated.

To top it off, the chicken in my meal was undercooked and still had red in the meat. When I ate my meal, I felt there was something off with the chicken so I took a closer look and that's when I noticed the red in the meat. I ended up with a stomach ache which was not a fun ordeal.

Notified Chipotle of my experience and a representative tried to call me and emailed me to say she left a voicemail but I did not receive such a voicemail and emailed her back to reconfirm my mobile number but haven't heard back.

This is probably an one off but seriously, servers should not rush a customer and they should really listen carefully to the orders. In addition, undercooked chicken causes stomach aches!

CHRIS....already contacted their office and returned an email to a representative (Laura) last Thursday but haven't heard...