McDonald's — Restaurant in Toronto

So This location has to be one of the slowest and most incompetent staff and management. Not only have I NEVER had service in under 10 minutes (even just for an Ice coffee) but tonight is a perfect example of the lack of customer service, training and speed. After placing our order on the touch screen system, we discovered an error on the receipt that did not show up on the screen. they did fix that and refund the difference, but on the screens, all sizes of drinks with a combo are the same price except a large which is 30 cents extra. Other managers have said they are not sure why and up size to the large anyways as all fountain drinks are the same price right now. Tonight the manager refused to do so claiming it wasn't possible and that the pricing in the meals is different then the one price drinks. so if you are ordering a meal, you pay more then if you order everything separately. After waiting 10 minutes for our order, while I was at the pop fountain they called our order number and someone else came up and said it was theirs. without checking the receipt, they gave this other customer our order and he left. Then they discovered they screwed up and now they have to remake the entire order. after 10 more minutes, they tell us they are waiting on more grilled chicken and it will be another 4 minutes. so now its been nearly 25 minutes total and we get our food and leave. get home and what a shock, theres items missing from our order. 1 of which is the grilled chicken we were waiting on. furthermore, when I questioned the manager on other issues I have had in the past and have discussed with other managers including the district manager, she basically told me I was wrong, other managers were wrong and the DM was wrong as well and that each owner sets their own rules, not head office. You would think after all this, she would have up-sized the pop I first asked about but I guess that owner and manager can't spare the .30 to fix there multiple screw ups. Guess its time to call head office yet again! Do not recommend this location, staff need to be replaced, properly trained including customer service, procedures need to be followed and all managers need to learn to get on the same page, especially when it comes to regular customers. Now looking to find another store nearby so I can avoid this one...

I would give this location 0 stars but it wasn’t an option. I’m not surprised that 1200+ people collectively gave this location 3 stars only. Yesterday I placed an order on the app and there were errors. The first time I went into the restaurant, I reported that the sandwich had ham in it. It was sorted out and I was fine. The second time I went in to report a hair in the pancakes. This time I was upset. Instead of calming me down the manager (for lack of a better way to explain, she was a lady with a hijab) argued with me. Then another lady (Asian, in a navy uniform) took over and continued to argue. She was way out of line ... she told me that i needn’t return to this restaurant. That angered the heck out of me, so I responded, inappropriately, by saying that a minimum wage worker doesn’t tell me where I can eat. I accept my error. I complained to head office.

Fast forward to today. The restaurant supervisor called me. She said she was in her (red) car and witnessed the whole thing. My first thought was ‘if you saw all of this, why didn’t you come in and sort it out?!?’ So I start by giving her my version and she cut me me off saying “you can’t call people Asian”. I told her that if I’m not up to speed on inclusive language, don’t teach me. Handle my issue instead. So right away she said “you can’t come in and tell my staff they make minimum wage”. I told her that that was in response to her manager telling me never come back to the restaurant. I further added that it looks like she didn’t want my side of the story and that she’d already made up her mind that I’m wrong, instead of calling me to try to understand what happened and possibly use it as a learning opportunity for her team. So she said she was done talking to me and hung up. I will escalate this issue. I understand mistakes happen, but when both of one’s orders are inedible, it’s natural to be upset. My real issue is the way the staff / managers handled it, and especially the way she told me not to come back.

Details of my order:

Date - May 7, 2021 Time of order - 10:12 a.m. Order # - 2543 Restaurant # - 23626 (195 North Queen,...

McDonald's is so ubiquitous you can find it on every other urban and suburban block, and it's pretty popular too. Stemming from the classic, All-American fast food burger joint, it's menu is constantly evolving with "the times" (and the nation!), such that it seems to have something for everyone and anyone. Of course, it's cookie cutter, low nutrient and usually high cal food and with its crowd pleasing aims, most of the menu options are decidedly tasteless! Which is not to say that one can develop a soft spot for Mickey dees.... And even as its intention is streamlined, cost effective and uniform, certain locations may do some things better than others. For example, my snack wrap at this location was awful ! With hardly any cheese, a few stray bits of lettuce and huge gobs of ranch dressing. I could barely get halfway thru it! How you could mess that one up , I don't know. However, the Queensway location itself isn't half bad, with ample wifi, lots of tv screens and enough nooks and crannies to give the illusion of privacy in some booths. Oh yes, due to the highly suburban location, across from the upscale Sherway mall, there are no homeless people camped out, so if that bothers you this might be...