Phoenix Steakhouse — Restaurant in Vernon

We had booked this restaurant for our anniversary dinner and were sadly very disappointed by our experience. We had heard from locals at our resort that this steakhouse was recommended but it didn't live up to any hype. While I will say they had a lovely touch of putting a Happy Anniversary sign on our table and the atmosphere was lovely, it did go downhill after we received our drinks. The wine was delicious and we enjoyed the appetizer bread. We had ordered 2 dishes to share, the steak and prawns and the fettuccine with chicken parmesan, which was suggested by our server. We were disappointed when our food came out. We had requested caesar salad as a substitute and we never received it. Our server didn't even check on us until we were finished eating. For being a steakhouse, the steak was awful. We ordered medium rare and it came VERY rare on the inside. We didn't even have an opportunity to complain as our server had all of a sudden become the bartender and was making several drinks for all the patrons that had just come into the restaurant. The Cajun shrimp tasted like an smokey ash tray, very unappealing. The fettuccine pasta itself had no flavour, lacked seasoning. No salt, parmesan or garlic flavour. Thank goodness she suggested the chicken parm to add more flavour. Our dinner came to over $150 and was NOT WORTH THAT AT ALL. Then when our server finally came back, we asked about the salad and she gave us an unprofessional breakdown of her evening and how she was yelled at by another patron and that's why she forgot to enter our meal in correctly. It was very distasteful and inappropriate as she's telling us about the other patrons right as we are settling our bill. It made me and my husband extremely uncomfortable to bring up any issues as the server already looked very upset and on the verge of tears. As a previous restaurant manager, I would be embarrassed if my staff had behaved that way. We understand that customer service can be challenging, but it is not the job of the guest to...

Aug 2023 update. Was the inlaws 61st wedding anniversary and they were here for a visit, so we decided to give Phoenix another chance. Dinner tonight was better than our first visit. Steak tenderlion was seasoned nicely and cooked to desired med rare. The anniversary couple had lobster dinners which they enjoyed, little lady had the seafood pasta which was also described as "pretty good" this evening. Tried the escargot again, for an appetizer which was loaded with cheese. If you enjoy a substantial helping of melted cheese this is a go to dish for you. All in all a much better experiance this evening. The staff was helpful and efficient but seemed in a hurry to clear us out from our early evening reservation (6pm) for the next seating. Dinner was wrapped up by just around 7.

Regrettably, underwhemling on our thursday night visit. We arrived bit early for reservation and were offered a seat at the bar till our table was ready for drinks with "Vernons best bartender". Drinks were ok, watermelon margarita was one of the specials. Most of the fun sitting at the bar (we were the only seats) is friendly banter with the bartender or even a bit of a show to watch while slinging bottles and mixin, even when they are busy. Not today Appetizers were ok , no great flavors from either the calamari or the cheese soaked escargot. Dinner was hosted by a very friendly server and her service was the high point. Steak and lobster, steak ok, lobster dried out, warm clarified butter was sent back for more lukewarm. All mains lacked a flavor we were looking forward to. Givin some of the reviews and recommendations from locals. All the meals were just ordinary, bourbon mushroom sirloin, Madagascar pepper striploin, seafood spaghettini. No desert tried Nice space on the patio, no views but done up nicly. Service for dinner well done, bar service needed some help on our visit. Not a cheap dinner out at well over $400.00 for 4. We were hoping for more, maybe tough to get back for a second...

Update: Finally returned for dinner and dined inside this time as it was late Sept. The dining room was quite welcoming with cozy tables and booths. As it was Happy Hour we started with some appies Mussels and shrimps, Escargot and Salad. The portion sizes for happy hour were the normal full size which was nice to see. They were all delicious. For dinner we split the 16oz Ribeye steak and added a peppercorn sauce. The split cost an extra $4.00 but you also got extra vegetables and potatoes with the 2 plates. The steak was phenomenal so juicy and a perfect medium . The service staff were super friendly, very knowledgeable about the menu items and very attentive. All in all it was a wonderful evening.

Dined on the upstairs patio on a Friday evening. The patio is rather small so reservations are recommended. There is no scenic view as it faces the back. Lots of fans to keep you cool. They did have a guitarist playing which was a nice touch. Started with the Bruschetta, you had to assemble it yourself but it was delicious. Then the Caesar Salad which was not a typical Caesar salad as it was made up of only arugula which was over powering ( you had better love arugula if you order this). So this was a disappointment to me. Later after reading the “fine print” on the menu, it did list arugula however it could have been called Arugula Caesar Salad so one knew upfront as to what to expect. For entrees we had the special Half Rack of Ribs which came with fries and coleslaw. Also the 6 oz Filet Mignon which you had to pay an extra $3 for a Bernaise or Peppercorn Sauce. Everything was tasty but nothing out of the ordinary for the prices charged. I was hoping for some memorable pizzazz to my meal. For dessert we had the Cheesecake Trio for $10. These were the tiniest squares I have ever seen. Also the Chocolate Torte, again a super thin slice. They were both scrumptious but disappeared...