Crust Bakery — Restaurant in Victoria

We got a BUNCH of things to try- pecan chocolate chip cookie, pistachio tart, frangipane tart, kiougn amann, tomato feta croissant, almond twist & passion fruit lemon meringue. These items are VERY easy on the eyes - everything LOOKS delish! But man oh man - when I say they are just pretty - I mean they are JUST pretty. We were absolutely disappointed with everything except the tomato feta croissant. I’ve never been to a bakery where everything looked picture perfect like made to perfection, and then everything we got had no particular flavor and basically just sweet! We truly couldn’t believe it. We were so sad! Let me break each down - pecan chocolate chip cookie(just sweet no buttery cookie flavor), pistachio tart(thick gloopy inside that had NO pistachio flavor just VERY sweet like pure thickened condensed milk that was colored green with some crushed pistachio on top), frangipane tart(absolutely NO almond paste or even almond flavor just a semi moist crumbly texture like they used almond meal topped with berries), kiougn amann(how can you call this a kiougn amann!? It isn’t even croissant like at all- NOT buttery or flaky or have a caramelized bottom/top- it is basically a cinnamon bun bread dough that is scrunched up to look like a kiougn amann shape but is FAR from it), tomato feta croissant(was basic and good but seriously how can you really mess this one up), almond twist(had a pleasant crunch but NO almond flavor, butter flavor, or sweetness even- VERY light on sugar) & passion fruit lemon meringue(should call it lemon passion fruit - the first bite or so you can taste passion fruit but it fades fast with such a strong punch of lemon). I write this not to put this place down, but to warn others not to waste their money if they are enticed to go crazy as we did because everything looks delicious - you will be deceived. We recommend nothing from here - go to Fol Epi for kiougn amann and DEF go to GoodSide Pastry House for croissants & Sesame Snap Palmier(you can DEF TASTE butter) and probably anything from them tbh! On Friday’s- go to Working Culture Bread for their chocolate sour dough! I go to bakeries to experience the FLAVORS - NOT for a tasteless...

This review is only about the customer service and not the products, as I bought the treats as a gift and they were delivered directly to my friend.

I had placed an order using their website, which I thought was well laid out and easy enough to use. The next day, I was a little surprised at the voicemail I received from Bailey at Crust Bakery. In her not so pleasant tone she mentioned she could not fulfill part of my order as “the website states” they will need a 48 hour notice, which is fair, I didn’t see that messaging. She then continued on to say that my delivery will also be out at 2:30 instead of the time I selected, “as per the website”. The website has a drop down menu of options for delivery and they don’t go past noon…

I’ve worked in customer service too, and instead of throwing the mistake back in people faces, let’s just tell them the issue and fix it? Passive aggressive tones don’t bring customers back.

When I called back she used the same tone and said the same thing again. She said she can throw in some items but now this is more than I have paid for…I said just do whatever is fair as I was over talking with Bailey at this point.

There seems to be a disconnect between the people working here and the website. The delivery driver also called twice to decipher the address…when the website told me to put it in a specific order. The delivery driver was very lovely to talk to in comparison to Bailey. So not a complaint against him.

I’ve read other customer service reviews on this bakery, it’s unfortunate that people seem to experience...

This is my 2nd year in a row ordering my birthday cake from Crust Bakery, and it’s ALWAYS a hit with my friends!!!! I will always brag about Crust Bakery, I had the wonderful opportunity to get to know the owner Crystal at an old job. Crystal truly has a wonderful vision and passion for her work, and her staff really demonstrates the shared values!

I order the Old School, and I’m never ever disappointed with it! It’s the perfect balance of natural sweetness, delicacy and texture. The cake is so soft and spongy, the fruit adds a beautiful crunch and sweetness, and the icing is truly wonderful. The first picture is from my 30th birthday and it was the 9”. It fed my party of 30+ with no issues! The second picture is from this year, and it’s the 7”. It fed my party of 20+ again with no issues!

The white chocolate plaques are also work the extra $5, they white chocolate is not sickly sweet, and so lovely!

I can’t say enough good things about Crust. Any time I get a chance to stop at the bakery I WILL. The freshness and affordability is worth it all

Emma and Quinn were very helpful to work with for this years cake, I was able to pick up my cake early which was extremely helpful for me and my plans. I’m just so so thrilled. The cost of the cakes are up there, but it’s truly worth it. The benefit of shopping local, supporting local and a woman owned business is a win-win! I’m happy spending on cakes because for my birthday I want what I want, and Crust never ever...