On Saturday November 30th I had to deal with the rudest manager and staff. I couldn’t believe the lack of customer service.

We had a group of 18 people and we had our dinner at Tapley’s and none of us will return. We had a nice meal and drinks and all paid the bills and left. Later on in the evening I tried to go to Moe Joes and the bouncer said I was banned. I thought it was a joke but on the system it said I hadn’t paid my bill in Tapleys and I was now banned from all Gibson owned bars. I showed him the proof of payment from my bank account on my phone so he advised that I go back to Tapleys and show them and get it sorted.

The manager at Tapleys was rude, degrading and disrespectful to me and my 3 friends who accompanied me. He accused me of not paying my bill and when I showed him the proof he initially ignored it. He talked down to us and made us feel like we were the scum beneath his shoe. Then our server from earlier came over and said “it was a different group, she’s fine” this server didn’t even look at me or apologise for the error. She and a few others were laughing at us. The manager just rolled his eyes and ‘unbanned’ me on the system and said it’s sorted. I asked why it happened in the first place. He just aggressively said ‘it’s sorted” again. Again, I received no apology for the error.

My friends and I were horrified at the way we were being treated. We had tipped our server extremely well (automatic gratuity applied for the big table AND we also all tipped individually so she got double tipped - she never informed us about the automatic gratuity, another error but we only realised after.) As we left upset, still asking why it happened and why we were still being treated so terribly even though it was a case of mistaken identity as it was someone else and not me, the bouncer had his party line of ‘the guy with the red coat was causing hassle at the bar’. Clearly a party line because 1. No one in our group was wearing a red jacket and 2. We had our dinner at 7pm, had drinks and left at 9:30pm. We were a calm group just looking for dinner after a day of skiing.

Horrible experience. Gibsons have just lost 18 customers.