Lei Garden (Times Square) — Restaurant in Hong Kong Island

This is sideline of the Michelin Star restaurant Lei. The food itself is above but the service is of sub standard. The waitresses are mainly Dai Ma, new immigrants from China and there is nothing wrong with it. I am well aware that there's a shortage of labour in the service industry here, in particular restaurants. But I am sure the staff are briefed (never-mind proper training). Staff are openly talked to each other in a loud voice, food were served at least 15 to 20 mins at 1700 afternoon tea, practically less than 10% tables were seated. I don't blame the staff but the management. When compared to nearby countries, China included, Hong Kong offers the worst customer experience. By the way this is a common phenomenon in Hong Kong l, lack of...

We ordered roast pork (forgot to take a photo) - it was gray, dry, and not even warm. The crispy skin was the only bright spot.

The char siu bao (pictured) is a pathetic. Very little meat and mostly bun.

The wontons in the Cantonese wonton noodle soup (pictured) are very disappointing. It looks big at first glance but it is really mostly wonton wrapper.

Go to Crystal Jade instead (next door) which is where we are going right after I post this.

And holy crap...it's 6pm and there's a decent dining crowd...and one of the kitchen staff just walked by the dining area towards the front door with his shirt half unbuttoned! o_O

Serious lack of discipline in...

Food: We had dim sum and they taste worse than those from take-away dim sum joints, just better than microwave dim sums. Temperature is lukewarm at best, even the dish of fried rice which was supposed to be wok-fried upon order. Portion is inadequate.

Service: Average. They are responsive and do say "thank you".

Atmosphere: However nice the atmosphere of the restaurant is, it wasn't felt when the piece of lukewarm dim sum was in the mouth, the hungry sensation was felt in the stomach, and the outrageous bill was presented in front.

Horrible experience as...