Little Napoli Pizzeria — Restaurant in Hong Kong

We can handle the $200+ cold pizza but we cannot handle the dramas. Even if it would have been the best pizza in the world and minus the dramas it was truly disappointing when you bite into the cold hard cheese and a soggy pizza dough! For a $200+ 1-2 person size pizza with no table service we expect a lot more than what almost felt like a premade pizza, that was not made to order!

Perhaps this cold pizza was an isolated incidence on days that the chef owner didn’t see it happening? You would think the chef owner would want to investigate into the incidence to see things thur but instead we were met with an angry chef owner accusing us of making lies without even given us a chance to respond. Yes we were told to go back to pick up what was promised to us a hot pizza but instead we were met with dramas and being called a liar and no pizza! We cannot help but think the dramas inflicted was just the a way to reverse their offer to replace our cold pizza. It couldn’t have been more inconvenient, dramatic and unnecessary. Afterall it was just a pizza made with some flour and cheese which we paid $200+ for.

While we did see very polarized reviews for this place, poor ones mainly for its services and eccentric owner/chef with mediocre food we didn’t think we would experience the dramas to this extent!

Premade Cold Pizza or not you can be the judge of it. Below more detail account of our order and pick up process.

Called around 6:30pm to preorder pizza for pick up. They asked us to leave our number so that they can call us when it’s ready for pick up. We then asked how long it would take as we saw in some reviews it could take up to an hour to be ready. We were surprised to hear that the pizza will be ready in 5-10mins 🤔 when normally it takes much longer. They never called but we made our way there in about 15mins. When we got there they immediately said (even though we didn’t ask) they didn’t call becoz they knew we were coming anyway. Thought that was abit defensive when we weren’t even questioning. No bags so picked up pizza in my hand. Pizza n box didn’t feel hot but didn’t think into it. Peeked into the pizza to make sure it’s the right pizza thought the cheese looked abit hard, but again didn’t think much of it. Went back to the hospital immediately excited. 3 people shared the pizza in addition to other foods we ordered thur room service in the hospital. Opened the pizza box, pizza looked cold and hard, oil sat still in the cheese not runny like you would see in a fresh hot pizza slightly disappointed but we continued. My parents each picked up a slice and said it’s was cold. I defended it and said u can’t expect it hot fresh out the oven. I took a slice and took my first bite. Completely cold and cheese hard, pizza dough soggy and soft not abit of crisp at all like it had been sitting there for sometime not even abit of warmth. There is no way to heat it up in the hospital. Pizza to waste, feeling very disappointed and continued with our other food. N doubt of it being premade or we picked up someone’s wrong order kinda make sense now. So we called them back and told them our experience in which the staff offered to give us a new pizza.

If a soggy pizza with cold hard cheese is how it should tastes as a take out it should never have been made available for take out. If that was not how it should tastes then something along the process had gone wrong and worth looking into especially on a day the chef owner was not there! Instead first thing chef owner said to us when we went back was it was not their fault if we didn’t pick up the pizza on time! We reminded him his staff didn’t even call us for pick up. Which he ignored and continued calling us a liar. Immediately we knew he was a troublesome character and probably poorly manages his team with no communications and chef owner pouring dramas perhaps intentional. Sharing a pic of chef owner to give you a sense of his vibe… what felt like bullying his way into discrediting our true and honest experience at any costs to the...

Nestled in the heart of Hong Kong, this pizza restaurant boasts some of the city’s highest ratings, which naturally set my expectations soaring. While the overall experience was pleasant, the pizza itself fell short of the hype, leaving me with mixed feelings.

The pizzas are undeniably fresh, crafted with care and baked to order. The ingredients, while fresh, didn’t strike me as exceptional—lacking that premium quality one might expect from a high-end establishment. The tomato sauce was a highlight, offering a well-balanced, tangy flavor that complemented the crust. However, the cheese was underwhelming, lacking the rich, creamy depth I anticipated for the price point. Speaking of price, the menu leans toward the expensive side, which amplifies expectations for top-tier quality.

The baking process also left room for improvement. Some sections of the dough were undercooked, and I noticed uneven baking on several pizzas, which was disappointing for a venue specializing in this craft. A pizzeria of this caliber should showcase impeccable baking skills.

The atmosphere is cozy but cramped, making it challenging to accommodate larger groups. On a positive note, the service was a standout. The waitstaff were patient, attentive, and took time to explain the daily specials with enthusiasm, enhancing the dining experience.

In conclusion, this restaurant offers a solid dining experience, but the price-to-value ratio feels skewed. It’s worth a visit for a special occasion, but it’s unlikely to become a regular haunt. With some refinements, it could truly live up to its...

Perhaps my expectations were a bit too high, but I found the pizzas here a little underwhelming, especially considering this spot has been awarded a MICHELIN Guide Bib Gourmand for a few years now. Out of the three pizzas we tried, the Cosacca was definitely the favorite—the anchovies added a nice, savory touch. However, the overall texture of the pizzas was an issue. While the outer crusts were beautifully puffy and soft, the centers were so thin that the sauces soaked right through, leaving the pizzas soggy.

The Luciana looked promising on the menu with a decent amount of octopus listed, but in reality, the octopus was sliced so thinly that none of us could really taste it. With so little octopus, the flavors of the olives and garlic completely overpowered the dish. As for the Diva pizza, it didn’t have the soggy issue, but it was quite bland and could have used more seasoning to bring it to life.

The overall ambiance also left a lot to be desired. The restaurant was incredibly noisy, with a high concrete ceiling, extremely loud music, and lots of echo. It made for a pretty unpleasant experience and hard to enjoy the meal.

A couple of other things to note: the restaurant doesn’t take reservations, so you’ll need to add your name to the queue via an iPad at the entrance. Also, they don’t provide complimentary water—you’ll need to order still or sparkling.

Overall, while the restaurant has its highlights, the experience didn’t quite live up to the hype for me. Hopefully, it was just an off day, as I’d love to see what earned them the...